My Sky | TV, Broadband, Mobile

Sky UK Limited

About this app

"With My Sky, you can join our free loyalty programme, Sky VIP directly from your mobile. It’s also the quickest and easiest way to securely manage your Sky products and services, pay your bill and get help if you need it.

Brilliantly simple and personalised to you, My Sky makes managing your account, paying your bill and getting help easier than ever before. Get instant access to the information you need, on your mobile, anytime.

Key features:
• Join Sky VIP – the loyalty programme that gets more rewarding the longer you’re with us. It’s our way of saying thank you. Join now to discover your rewards.
• View and manage your Sky services, and see the offers and upgrades available to you.
• Check and pay your bills, view your future costs, and change your payment details.
• Track your Sky Q and Sky Multiscreen orders, and reschedule TV engineer visits if you need to.
• Find out what you'll need to know before you can book your Home Move and contact us through the app.
• Keep an eye on your broadband speed and usage.
• Track your Sky Mobile order from dispatch to delivery, and view your credit agreement.
• Manage your Sky Go devices, reset your TV PIN, activate Remote Record and pair your viewing card.
• Fix broadband problems quickly using our broadband diagnostic tool and solve common issues fast with our step-by-step guides and contact a Sky expert right there in the app.

The new My Sky App is here and gets a fresh look and feel to make your experience smoother and easier and better reward your loyalty. Now, you can manage all your accounts – broadband, TV, home phone and mobile – all in one app.

If you have Sky mobile:
Activate your SIM now, directly from your phone.
Check your mobile allowances and track your minutes, texts and data usage.
Control services like roaming, spending caps.
Choose how much extra you’d like to spend outside your plan with a spending cap.
Manage your family’s allowance and usage with Family Plan.
See your monthly plan cost, allowances, contract term and upgrade date.
Check your balance and top up easily on Pay As You Go.
Buy a Data Add-on in a few taps.

If you have Sky broadband, Sky TV or any Sky TV and Broadband bundle:
Check your broadband, TV and home phone package details.
See your latest bill amount, plus view previous bills and upcoming charges.
Manage your Direct Debit details and make a payment for your tv and broadband packages.
Check your service status and enable SMS notifications for issue updates.
Track and amend your order or appointment date easily.
Receive all our offers and news through Sky VIP, your loyalty program.

Broadband, TV, home phone, mobile customers, loyalty program members can also view our helpful FAQs or tap to see relevant topics and conversations in the customer community. You can message us on the app and get notified when an agent responds to your question.

The My Sky app. Your Sky world your loyalty program in the palm of your hand."

Ratings and reviews

the app seems to be getting worse, whenever I try to look at deals or the vip section it just shows a blank page, what's the point in offering deals on the main page to then not show them when you click to view, its also really slow to load sometimes or just doesnt load at all, I dont have time to keep uninstalling and reinstalling as that is the usual answer to fix, why cant the app just work as intended?!?

This is one of the worst apps I ever seen, never works on my account eventhough I am logged in. Moreover, every time when I have an issue I feel like this app it's a dead end.....instead of supporting the customers it's more like a brick wall. Also, I have finally closed my account with Sky as being the most unprofessional and worst company that I had to deal in my life!!!

I have the app installed, but rarely use it. The one time I needed to as my fibre broadband went down, it erroneously reported everything was fine and it could successfully communicate with the Hub. I dispute that as the ONT was offline and the Hub showing nil connectivity. Sort of makes the app totally pointless.