Download the award-winning My BT app to get straightforward service at your fingertips. It’s the quickest, easiest way to manage your BT account on the go, check your usage and get help with all your BT products.
With the My BT app you can view, download and pay a BT bill. See how much you’re using all your BT products – including landline, broadband, TV and mobile. Or, if you’re having any problems, you can check the current BT Broadband service status.
• Check and download your latest BT bill
• Pay your BT bill
• Check your usage for BT Broadband, landline, TV and BT Mobile – before and since your last bill
• View your current BT package
• Track an order
• Track and change your BT installation date
• Check the status of BT services in your area
• Restart your BT Hub
• Contact BT.
To use the app you’ll need a BT ID and password. Forgotten your log-in details? Go to https://www.bt.com/forgotmybtid. Next time you log in, you'll be able to use a 4 digit pin or fingerprint to speed things up.
Winner of the Silver Award in the Best App category at the 2015 UK Digital Experience Awards.
Please note: this app is not compatible with BT Business accounts, please search for our business version - it's called BT Business.
Got any feedback or ideas you’d like to see on the My BT app? Let us know in the new App Feedback option or take this short survey: http://tinyurl.com/mybtappsurvey
We’re currently carrying out essential maintenance work on the Speed Test feature on the My BT App. We’ll have this option running again as soon as possible. In the meantime, customers can test their speed at www.bt.com/testmyspeed