Review from P rob
I have been trying for two weeks to get BT ST working as I have changed my mobile phone I have uninstalled the App and reinstalled it various times all to no avail. I have been on My BT page and deleted the original mobile also various times I have had FOUR letters from BT telling me that my phone is now connected All I keep getting on my mobile is 'Sorry its taking a bit longer than expected to set things up' I have been on the phone for 3 hrs over the last two weeks people say that they will phone me back within 48 hrs and don't, so now I am at the end of my tether. This APP worked perfectly well with my older Mobile
Poor customer service from BT This is a good app when it works however I changed my phone and went through the process of installing. Had to change my sim as the new phone needed the micro SIM. Spent an hour on the phone with BT and they kept saying my case has be upgraded to the smarttalk team and someboby will call me back. Have heard from them. This has happened twice and still have not had a call. Very very poor service.
Good call quality Call quality seems better than the landline. Only one main issue is that screen goes blank (well grey) with proximity sensor but doesn't turn off.
Could be better When it works it's great, however I find that if it im on mute and leave the app to go to another app I find the app has unmuted me without my knowledge. I am also finding that the signal has dropped out on a number of occasions kickkng me out my call even though my WiFi signal is full and I get 50mbps download
Unknown error After entering number unknown error occurred please close app and try again ????????? Phone lines dead so I was relying on this app to make my calls from my account :(. Still not working I even had an engineer out to look at my line :(
Works if nothing changes I remember using this ages ago on an old phone. Now despite requesting my account is reset twice so I can use my new phone I can't use it. Sort it out. Update: 3 attempts to register my new phone, still says the old phone is in use.
Improvements to the way users provide feedback
Minor bug fixes
Improvements to notifications and reminders