I have been trying for two weeks to get BT ST working as I have changed my mobile phone I have uninstalled the App and reinstalled it various times all to no avail. I have been on My BT page and deleted the original mobile also various times I have had FOUR letters from BT telling me that my phone is now connected All I keep getting on my mobile is 'Sorry its taking a bit longer than expected to set things up' I have been on the phone for 3 hrs over the last two weeks people say that they will phone me back within 48 hrs and don't, so now I am at the end of my tether. This APP worked perfectly well with my older Mobile
Poor customer service from BT This is a good app when it works however I changed my phone and went through the process of installing. Had to change my sim as the new phone needed the micro SIM. Spent an hour on the phone with BT and they kept saying my case has be upgraded to the smarttalk team and someboby will call me back. Have heard from them. This has happened twice and still have not had a call. Very very poor service.
Good call quality Call quality seems better than the landline. Only one main issue is that screen goes blank (well grey) with proximity sensor but doesn't turn off.
Could be better When it works it's great, however I find that if it im on mute and leave the app to go to another app I find the app has unmuted me without my knowledge. I am also finding that the signal has dropped out on a number of occasions kickkng me out my call even though my WiFi signal is full and I get 50mbps download
Call quality is pretty bad. BT have their codec/compression settings set VERY badly. The sound will often cut out because the volume is considered backround noise, the lowest volume threshold needs setting lower. The bitrate of calls is also unacceptably too low and makes understanding people very hard. In short, quality due to BTs settings are too poor to make this worth using. Thanks for the reply but myopinion that BT needs to increase quality still stands. Im using the highest grade connection that BT themselves offer so if theres internet problems then that again would be a problem BT would need to address, however, VOIP is MUCH better with other software for me, and my system uses professional audio hardware so im sure this is not my hardware or setup in any way. I work with audio for a living and have experience in this field. Also, MOS scores are subjective scores which i find are extremely inaccurate. Thanks for the reply, but im afraid smart talk has the worst quality VOIP ive used still, which is a shame as the idea for it is fantastic.
BT Smart talk Seems to work really well, nice clear call quality, has dropped once or twice but still very good overall. Beats Viber hands down. Does what it says on the box ..
Improvements to the way users provide feedback
Minor bug fixes
Improvements to notifications and reminders