I have been using this app for many months without trouble. Now it wont load my data together with a message that the update failed. My last update is 22nd December. I have reinstalled this app and after inputting my mobile number it says a text is being sent with a pin number to insert. BUT, BT are not sending a pin. Utterly USELESS.
New phone and still the app doesn't work. Updated last week and it still doesn't work on my Honor 6X so come on BT developers please try and get on top of the issues as it's becoming really frequent.. thanks ever so much.
All of u lot complaining stop and wait for a second. By has over 15 million public hotspots in the UK. More than any phone company in the world. They also do banging deals, so if it isn't updating on your crappy phone then just go online and check it. It's hardly bt's fault that your phone can't update to the new version 😁
WORKS GREAT ON MY NEW SAMSUNG GALAXY A3. BT MOBILE APP. LIKE THE NEW LAYOUT OF THE APP. AND REALLY USER FRIENDLY. BUT I HAVE ONE BIG GRIPE WHY WHEN I USE THE BT MOBILE APP. THE (BT WI FI APP) ALSO (TURNS IT'S SELF ON.) I CAN'T UNDERSTAND WHY AS I DON'T SEE ANY REASON WHY IT SHOULD. BECAUSE I'M ONLY USEING THE BT MOBILE APP TO CHECK MY USEAGE. IT JUST DOESNT MAKE ANY SENSE TO USE ONE APP TWO APPS HAVE TO BE RUNNING WHICH OBVIOUSLY USES MORE POWER AND DRAINS THE BATTERY. ??? . IVE GOT THE BT SPORTS APP AND THE BT TV APP AND THE MY BT APP AND NONE OF THESE APPS WHEN IM USEING THEM TURN ON THE BT WIFI APP. (ONLY THE BT MOBILE APP. TURNS ON THE BT WIFI APP. ) IT JUST DOESNT MAKE ANY SENSE FOR TWO APPS TO BE RUNNING TO BE ABLE TO USE ONE APP. AS MORE POWER IS USED AND THE BATTERY GETS DRAINED .. .
Installed this on my brand new OnePlus 5T and it works exactly once. When I come back to it the next day it just has a message saying "Update failed Last update attempt: Yesterday at 11:20" etc. If I logout and back in it works again but then whole cycle repeats. It's great when it works as I can track all 4 family SIMs but I can't be expected to logout or reset app then log back in each time.
Used to be great. Stopped working and advised to sign in again, when trying this there is a pop up stating 'Unknown Error'. Worse than useless now.