MembersWorld by Bupa Global

BupaUK

About this app

The Bupa Global MembersWorld app is designed to make managing your Bupa Global policy easier on the go.

You can use the app to:

Process Claims
- Submit claims for you and your dependants
- View and track progress
- Add any missing information

Pre-authorisation
- Request pre-authorisation for you and your dependants
- View and track progress

Global Virtual Care
We have partnered with Teladoc Health to connect you to a global network of doctors
- Virtual consultations available 24/7 via video or telephone
- Unlimited number of consultations
- Multiple language options

Message us
- Contact us at any time with messaging
- Receive push notifications when an agent responds

- View membership cards for everyone on the policy, even when not connected to the internet
- View and download policy documents
- Manage your cards and make payments
- Manage account details and settings

To use the app, you’ll need to be a Bupa Global member.

Ratings and reviews

Neither the app nor the website processes claim submissions. You go through all the trouble to fill out the form and upload invoices, only to get an error at the final step. And bupa customer care truly doesn't care -- it took a full week before I got a response to my inquiry, and it was generic. Bupa used to be so responsive and their claims process so seamless! I don't know why they've faltered so awfully, especially since clients are paying big premiums for their coverage. Still unresolved!

Dead app since the last update, oh over a month ago. Is anyone going to fix it? Update, nice of you to FINALLY fix your app after almost 3 months of not working. Hope it wasn't much of a bother, but you are an insurance company, customer service isn't a priority.

File upload does not work in any way, any format, selecting from files or taking photo. In the end I managed to upload the invoices and receipts from my computer. The files have to have short names, no spaces, underscores, numbers, everything a photo taken from your phone does have. The file upload failures in the app are silent and the files just don't appear. The claims for dependants don't show for a while leaving you wondering if you managed to submit them.

What's new

- Bug fixes
- General user experience improvement