c2c Train Travel: Buy Tickets

c2c Railway Limited

About this app

CHOOSE E-TICKETS FOR EASY TRAVEL
Buy e-tickets via the c2c Train Travel app. No more queues, just download your e-ticket in the c2c app, or from your booking confirmation email, place the barcode on the scanner at the gates and go! You can also save your e-ticket to your Apple Wallet. View your e-ticket in the ‘My Tickets’ section of the c2c app.

APPLY DISCOUNTS TO E-TICKETS
Buy discounted tickets with your Railcard, purchase Online Advance tickets, or buy single or return daily tickets on the c2c app - all available as e-tickets. Use the app to check what train tickets you’ve already bought, giving you peace of mind when you travel.

USE SMARTCARD FOR SEASON TICKETS & TRAVELCARDS
Travelcards, Flexi and other season tickets are not available to buy as e-tickets. However, you can still buy these tickets in-app and load them to your c2c Smartcard so you can still skip the queues and enjoy contactless travel.

FIND CHEAPEST TICKETS WITH NO BOOKING FEES
With the c2c Train Travel app, it's easy and quick to search for train tickets - the cheapest option is always highlighted for you. The c2c app is also ideal for buying all UK train tickets, without having to pay any booking fees.

GET LIVE TRAVEL UPDATES AND PUSH NOTIFICATIONS
Travel with real-time information such as train times, platform information and car parking availability. Sign up to push notifications to hear personalised journey updates based on your itinerary, important updates affecting travel across the c2c network, and information about expiring tickets you may have bought. You can also see ticket office opening times and station facilities to help you plan your journey.

EXCLUSIVE SMARTCARD BENEFITS
Order a c2c Smartcard and manage your Smartcard train tickets. Check how much credit you have in your account, see the loyalty points you've earned, and any e-vouchers received from Automatic Delay Repay. Use your credit and loyalty points for money off future c2c tickets.

For more information about c2c trains and the c2c route, visit www.c2c-online.co.uk.

Ratings and reviews

What a shame. Used to work fine, was able to buy a ticket, load onto Smartcard and done. Now twice it gets you to the payment page then says you have timed out. My phone is saying this app was last updated in Mar 2023 - and there are no other available android updates at the moment. For an app to be efficient there should be regular fixes. Not only that - you have tried to avoid queueing only to find out you have to anyway.

When selecting "repurchase" it finds trains a f t e r the time of the ticket you are trying to repurchase, ensuring you have to complete the whole process again. It doesn't remember details like address and postcode, despite it being the only one used on the app ever. Tickets regularly fail to load onto your smart card, so that you need to show emailed receipt to station staff to gain access to or from the platform

App is terrible, I have only been using the app a few weeks and multiple times I have bought a ticket and then it says "There was an error" but I get charged anyway. Typically train companies robbing their already prisoned consumer base since I have to buy the ticket or how else am I going to get to work. Oh yeah and if you want a refund, better be willing to wait 28 days. Not worth it, stick with paper.

What’s new

• You can now request refunds online — quick, simple, and processed within 5–10 working days.
• Check live car park availability under Live Travel → Stations.
• Travelling to London with family? The Family Travelcard is now available to buy through the app!