No Way To Refresh The Content If you want to see your latest back up, you have to go into the app manager on your phone and clear the cache and data for the carbonite app. Ridiculous !
App is pretty useless Shows you what is backed up but only let's you recover one file at a time. When I pushed customer support why there was not an easy way to restore stuff lost, I was told the app was free. Nice. I guess they forgot you actually have to pay for the service from a computer to get backup.
This app has been awful from the get-go. It would never log in properly. After clicking Login with the correct credentials, the screen just flashes several times and then brings me right back to the login screen. One constant loop of unsuccessful logins, but there's no error - nothing to suggest anything is wrong - it just reloads the screen with an empty username and password field. Drove myself insane trying the same thing over and over again, in between dozens of uninstall and reinstalls. At one point it was working, somewhat, in and around the inconveniences of the app when it is actually working. After working for a little while, it stopped working and went right back to its signature 'reload the page instead of logging in'. Not impressed with Carbonite. Its pricepoint makes sense now.
Hard to tell if this app is worth my time or not. Like others have pointed out - it keeps starting backups and then failing. Then it will retry - some backups then work, but often it just fails again. Desktop service is great, but this mobile version leaves a lot to be desired. I'll give it another day. If no improvement, I will uninstall. Update: (24 hours later) - and so, once the initial backup completes, the failures stop. Each new photo uploads almost instantly. However, this made me question the practicality of this app. On Android devices, Google's "Photos" backs up and stores all photos and videos automatically anyway. So, why should I install YET ANOTHER app that is doing something that my phone's native OS does in the first place? Perhaps if this app backed up more than just photos and videos, my opinion would be different. But cluttering my Android devices with redundant applications simply for photos and videos is illogical to me. Don't get me wrong - I love Carbonite for PC! But, sorry guys - this mobile app is pointless, save for having the ability to access my backed up PC files on my mobile devices.
Busted This app used to work just fine. Now I can't access my devices through it. It keeps telling me "Forbidden" and sending me back to log in. My phone and my tablet are both affected with this problem and the problem of failing backups. Please fix.
Terrible Doesn't work most of thr time. If I wipe my phone and reinstall software it shows up as a new device. Very poorly written app with no improvement over the last year.
Backup status date added for computer and devices
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