
Drew Crafton
- Flag inappropriate
- Show review history
Latest update killed the former app. I now have to use this obtuse interface. Actual current temp and humidity are small and hard to find while the Setpoints are large. Menus are makes it hard to find the information you want. Some of the values are in gray font making it difficult to read. The energy usage info is limited and can only see detail for last 2 days. It is hard to believe that these products can keep getting worse but they seem to find a way..
192 people found this review helpful
Carrier Corporation
April 22, 2025
Your experience is important to us. We appreciate your feedback on font size, layout, and info visibility. Our team is actively working to improve the interface based on input like yours. For more support or suggestions, contact ResDigital@carrier.com so we can assist you directly.

Andy P
- Flag inappropriate
- Show review history
The buggy & connectivity issues have been resolved, but the control capabilities are still lacking. I have an ecobee 6 that allows me to see exact run time, performance and statistics. ecobee also allows me to create as many custom comfort profiles and time slots as I want, vs being limited to 4 and 5. Also, when will Carrier revisit their failed attempt at remote sensors vs having to spend so much on hardwired sensors.
11 people found this review helpful
Carrier Corporation
July 30, 2025
When the app shows the wrong status, we completely understand your frustration. We've are prioritizing real-time accuracy in an upcoming release. Thank you for this detailed feedback.

Heather Peterson
- Flag inappropriate
- Show review history
Just got this new thermostat for new a/c and furnace. It won't let me set up an account! Every time I enter the verification code they send me, it says it's an invalid code. This does not seem promising 😡 Update: Received an email offering support with the app, so adding a star. But because of problems with both the app and the thermostat itself, we requested the HVAC installer to give us a different thermostat, which also has a different app.
Carrier Corporation
June 23, 2026
Heather, oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at ResDigital@carrier.com. Thank you.