Wee Kiong Tan
- Flag inappropriate
- Show review history
Snap receipt at times will reload the app on submit. When filling in the receipt details, it default to The Cathay and cannot change to Cineleisure. This app usage is frustrating. It does not allow you to check in history if it's submitted or not. You got to keep receipts forever till you see it's in the app. Wait, they will reject after 24 h if it fail to submit without you knowing.
Poket Pte Ltd
21 December 2023
Hi Wee Kiong, we are sorry that you're having issues with the app. Can you write to us at support@poket.com? Kindly include a description of the issue you are facing, your Android version, and your app version. We will investigate immediately & solve the issue. Thank you.
A Google user
Don't believe their ad about redeeming $10 voucher with $50 spending. I submitted a very clear photo of my receipt taken using a Samsung S10+, only for them to reject it on the basis of it being unclear. And when I tried submitting another photo, they rejected it saying it's more than 24 hours since purchase 🙄🙄
4 people found this review helpful
Sharon Tan
- Flag inappropriate
- Show review history
Vouchers not in sequence of expiry dates. Its still lag for android phone. After scanning receipt, points are not available, don't know how to redeem points for vouchers. Cathay has use the wrong developer for this app. Capitalmall and vivo has done a good job.
Poket Pte Ltd
24 March 2021
Dear Sharon,
we are constrained by the text limit for reply on Playstore. A quick reply: (1) Vouchers should be in sequence, please refresh. (2) After scan receipts, it needs to be approved before getting points. (3) On how to redeem the points, we can guide you. Please email us to support@poket.com so that we can help you directly. Thank you.