Doesn't work at all! Only way I can top-up card while abroad is through website. Oh for the days when you could simply text top-up instructions! Why on earth was this stopped? STOP PRESS Just received email saying "we have been listening to your feedback and are pleased to announced our new Android app is now available". Anyone tried it?
Works perfectly I genuinely have no idea how some people are having so much trouble with this app. I received my caxton card today and I activated it online with no problems. I them downloaded the app, logged in and set a pin again with no problems. I then tried some of the app functions like topping up my card, which it done instantly and then I changed the currency of my money, which it done instantly. No idea what some people are doing wrong but it works for me.
It used to work, but not anymore. I used to love being able to text to top up, and it was OK topping up using the app - when I had data or WiFi. But now it doesn't allow me to top up. I have to ring them, go on hold for ages and ask them to top my card up. I only give it 1 star because it does at least show my balance. I will be looking for another currency card I think. Has since started working, but with a substantial lag which makes it look like the app has stopped working. I get a screen with a red 'close' button, if i ignore this and wait the card validation process starts. I'm now giving it 3 stars whilst i wait to see if it works next time i'm abroad.
Doesn't work The old Caxton app was fabulous and you could request balance and top-up through SMS if you had no Internet connection. Now I can't even log in. Had to go via the website to top-up which is beside the point when the app is supposedly available for ease of access. Really gutted because using Caxton was so so easy overseas, and now it doesn't work at all.
Bad change to mastercard I agree with others the way this was changed over became a shambles with all cards moving across despite not being expired. What is more the charges have increased in many banks in many countries I have used even if you have the nominated currencies. Many atms now charge whether or not where before the visa card charges were less or nil as it was issued in europe. It can no longer be used to book in many hotel receptions. I now hate it and would no longer recommend as the app also cannot top up.
Can only use whole pounds to top up! Useless if you want to top up a foreign amount as a whole number (e.g. €200) because the loading amount can only be in whole pounds and this is the only value you can set. This leaves unwanted cents on the card. With the website you can specify amounts in Pounds or Euros. Much more flexible!