CedCommerce brings CedCommerce Support App. It provides you one stop solution for all your support resource needs. It helps you to stay in touch with CedCommerce technical staff on your finger tips. You can raise tickets related to any issue. The real time support staff will be allotted to assist you to solve your issues ASAP. You can reach to support staff members any time anywhere by ticket or chat option. Every time you get an instant notification whenever any reply is made to your ticket.
You can do the following things with this app-
- Quickly create a ticket on CedCommerce Support System.
- You can view the entire ticket history with this app.
- The ticket canned response is visible on the ticket view.
- Quick notification is sent to the owner of the ticket.
- Access to knowledge base of CedCommerce Products.
- Query about any product on CedCommerce.
- Quick Skype chat option available.
- Many suitable answers related to your queries can be access by FAQs.
- One time login on support app.
- Easy navigation button links provided to handle the app properly.
- Photo capture and upload option provided so as to avoid writing the content manually.
- Categorize the ticket groups by different categories like Open / Close / Resolved.
After raising a ticket, CedCommerce support staff members quickly get aligned to the ticket. We start working on the ticket and do all that’s possible and provide best solutions to the customer. The customer can also visit http://support.cedcommerce.com to view it over the web. Always the customers will be aware about the status of the ticket as well the solution provided to their queries.