Okay, but could easily be lot better Cannot book breakdown via app or online if have an excess - surely PayPal, Pingit, or Debit/Credit card functionality could be added. Also app sends Annual Service reminder 4 months early, which if ignored prevents 2 hour slot being booked via app, as visit can only be booked by phone with a standard half day appointment. So cannot book breakdown appointment nor annual visit! So why bother??
Still Doesn't work. Used to be great but after last several updates, now just returns a login error. Completely useless. Updates have broken a good app. Still broken after last update for Android 2.3.6. Gingerbread. Stil uselesd. Works ok in Android 4.1.2. But now unable to compare previous year's usage side by side on graph.
Best useful app. This app and now the added choice of being able to chat to someone instantly if you have a question or a problem is how all interactive apps should be. I've found it to be perfect so far, along with the help and the service in general. Thank you.
Easy to use Why can't I manage my direct debit? Says system down try again later
Brilliant Recent changes to this app have reduced it's value. I like to compare last year's usage with this year's. With the previous version you could show both years on one graph - now you have to switch this year for last year to attempt a comparison - not as useful.
App has 'Stopped working' AGAIN!!!!!! Used to be a brilliant app! Quick way to top up your gas and electric BUT!! Now the app crashes all the time... Not happy! Uninstalled,reinstalled then it worked briefly. Stopped working again!?! ... Fed up with it now...GRRRRR!
Thanks for using British Gas. We regularly update the app to ensure it is running as smoothly as possible for our users. Get the latest version for all available features and improvements.
The following changes have been made in our latest release:
You can now chat to our agents from the app using Web chat
Please continue to send us feedback by opening the app and tapping the Twitter link in the ‘Contact Us’ section or send us an email at email@example.com
We are listening!
My energy live is in trial stage and requires additional hardware to function.
HP GAS App is an android application to facilitates HP Gas consumers.