01/10/2017 Galaxy S4 thanks BG SUPPORT App is now working and all data successfully retrieved. NOT WORKING STOPPED on my S4 19 09 17. Easy to understand and use. Please be careful BG if you are thinking of trying to improve it. Still OK 01/07/2017. NOT WORKING STOPPED on my S4 19 09 17 after update. I did say earlier do not alter it as it was fine. 01/10/2017 now working fine.
I have a smart meter. Unimpressed. The information from the meter gives very inflated costs. Look on computer icon and you will get more contradictory prices. You will find one page telling you are in credit and then check a different page you are told to pay a large lump sum or increase your direct debit.
This app used to be absolutely the business up until the latest updates. For about two weeks now I've not been able to log on. I've been using use the British Gas website which is still great but the app, normally, is a lot easier. So I expect it to be sorted very very soon.
Your latest update is telling me that I can't use the same debt card to top up the same amount within 24 hours. This is despite trying 3 different cards using different too up amounts and not having been topped up for a week previously. Your bug fixes have added bugs and rendered the app bloody useless!
Galaxy s7 edge. This app is absolutely useless on my phone. Meter reads one thing and app reads another. Been showing 0 balance on electric for days now but meter is showing true reading. How do you expect people to pat through this app when it's not funcioning properly.
Appalling customer service. How can they be allowed to reduce a direct debit and when queried was told all in hand and account was good. Only to be told 6 months later account was in arrears and direct debit doubled to £150 a month.... DISGUSTING COMPANY
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