Changi App

Changi Airport Group (S) Pte Ltd

About this app

Changi App is your handy concierge for a delightful visit to Changi Airport and Jewel – whether you are travelling, or not. With Changi App, you can have access to the latest flight and airport information, track your baggage, purchase travel essentials, book events and attractions tickets, enjoy duty-free shopping, and redeem exclusive membership privileges, all at your fingertips!

Key features:
• Travel at ease with real-time flight updates, useful travel resources, and convenient services. 
• Enjoy GST-absorbed shopping and Changi Rewards privileges as you transact seamlessly with Changi Pay at participating stores in Changi Airport and Jewel. 
• Skip the queue and pre-book attractions, events, or activities tickets at Changi Airport and Jewel.
• Check car park availability and charges, redeem parking promotions or purchase discounted parking for your visit to Changi Airport and Jewel. 
• Learn about the latest happenings and promotions at Changi Airport and Jewel!

Ratings and reviews

It takes a genius to restrict ALL PAYMENTS just because of the "Shared Responsibility Framework". I couldn't make payment because I just logged in on my new phone for the first time. Do you think you're a bloody bank?? What's the use of restricting EVERYTHING for 12 hours rather than to restrict newly added cards? or simply add OTP Verification for transactions in the first 12h?? This is what happens when you maintain an app with no UX in mind. Do you think tourists will sign up 12h ahead?

* the app is v. slow to launch. graphics are too fancy. * buttons move while the graphics load, so easy to press wrong button * too many popups. very annoying (better if these were buttons on the screen to be used if needed, not popups). * new black background and miniature font size is hard to read. the old format was better * no "first bag on belt" info any more. this was v. useful if collecting someone at the pickup point, or if arriving at T1 where luggage arrival is often delayed

Did not recieve rewards points nor parking rebate despite scanning my membership QR at payment. When you have failed a customer I strongly suggest you do a refund rather than a coupon for their next visit. This coupon is basically expecting to visit Changi again, aka expecting me to be a repeat customer when you have already failed me as a customer in the first place.

What’s new

A fresh year is taking off, and the Changi App is ready to journey into a great 2026 with you! We’ve done some behind-the-scenes tidying to keep things running smoothly — so every tap stays a joy. Update now as we look forward to lighter moments, brighter experiences, and plenty of everyday delights along the way.