
Geoff Johnson
It's hard to tell how much is the app and how much is the website it is based on as both are terrible. User feedback is almost non-existent, if it feels you made a mistake entering information it doesn't tell you the problem, it just kicks you out, tells you it didn't work and starts the process over or does nothing. It is the opposite of intuative. Exceptionally frustrating.
6 people found this review helpful
Charm Health Apps / MedicalMine
November 18, 2024
Hi Geoff Johnson,
Sorry for the inconvenience. Could you please share more details with support@charmhealth.com or from the "Contact us" section in the app so that we can assist you better

Colleen Walsh
concerned about security. Have it for two different doctors. One sign in gets you into both doc offices. One appears to be hacked, doesn't recognize my password anymore, OTP to get in, patient summaries etc now say empty.pdf. If you try to load them. info is just GONE! Try to type message back to nurse get, This address doesn't exist, only now there's three random Indian names that are not part of the doctor's office. Concerns me for the other doctor that there may be a back door to her info.
Charm Health Apps / MedicalMine
January 19, 2026
Hi Colleen Walsh,
Thank you for sharing your problem. We understand how upsetting this can be. At this time, there is no indication of a security breach. For privacy reasons please contact us at support@charmhealth.com We will investigate the problem and clarify any confusion.

Jonathan Toshio Lee
- Flag inappropriate
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All EHR/PHR apps fulfill the same purpose, yet each one's layout, UX, and nomenclature differs wildly from its counterparts. This app is no different, but it also fails to load properly when I relaunch it after a period of inactivity. The app prompts me for a PIN, but after entering it a "something went wrong" error message appears. The only way I've found to resolve it is to clear the Charm mPHR app from my phone's Recent Apps screen and launch it fresh, which is very annoyingb
12 people found this review helpful