I still love it! It's made for simple minded people like me, so that we can understand how to use it. I've been with Chase for about six (6)years and I haven't been happier with any other banking system I've been with. Thank you for your dedication to your customers, every employee I've dealt with from the three locations I use, are absolutely the best, fantastic, helpful and patient. It is now 6/22/2017 and still love the app, Chase banking system & you truly have the best staff, your customer service people are fantastic & really help me with any questions & clearly so I completely understand. I have a question about the quick pay....where do I go to get the help I need? Although I have stated that the 3 locations I use, the staff are fantastic, but the 20465 Dequindre Detroit Mi, 48234, honestly are the absolute best, you never feel rushed, or your asking a stupid question, but no matter what they always have a smile on their faces & I know that is not easy especially working with the public, I know I've worked with the public for several years, and sorry customers are not always right even myself, in business you have to make them feel that they are. But not one employee have I seen lose their cool or patients with a customer, I've been on the sidelines & have seen some extremely rude customers and have actually stepped in and said to a few customers that were just RUDE AND UNCALLED FOR, but your staff takes a lot of s**t they shouldn't have & I've asked customers to leave that are rude to the staff & other customers don't deserve to be in that environment. I just wanted you to know you have a great group of people especially at this location. Your service is 10 star. Godspeed and bless you all. Kelly Denise Hartbarger
This app is so easy to use! It tells me when I get my direct deposit, allows me to make all of my credit card payments in like 2 seconds, and I can just click to view, load a gift card of my choice, or just cash in all of my cash back rewards! It's amazing and I don't know how I ever dealt with banking without this! I've even gotten 100% better at paying my bills on time because i can see whats going on in all of my accounts all at once! To be able to do everything in one place is seriously a life saver. The Chase app is literally the very first thing I installed on my new phone... I just can't get along without it!
Fantastic new design and superior features. Easy, simply, and secure. Is this award winning? Well it should be.. The only draw back is that you can't make updates or changes to the account(s), such as personal information. Which is confusing, especially if I'm able to transfer funds to another account or make those same changes on a computer, personal or otherwise... Will there, someday, be a means of "locking" (turning off) the credit cards like other credit card companies, through this app?
I like this app but I do have one large complaint it being large because this is an important factor. I don't like how the bank will show that payments have been taken out of the account on a certain date and then a few days later it is taken out then the date changes as if I made the payment on a later date. And then I'm charged an insufficient fee of 34 dollars. If the money is no longer showing to be available it should not matter when the co. Being payed processes it. I made the payment on a certain day then that's when Chase should honor it. I should not be charged an insufficient fund because I made the payment when there WAS sufficient funds. Makes perfect sense doesn't it. Sounds like a scam.
I've been a member of Chase for many years. Love this bank because whenever I've had an issue it is quickly resolved. Great workers, very knowledgeable, also very pleasant. Please keep up the good work. The app is very easy to use and rarely goes down. Can't ask for more.
I love using this app because where I normally have to ask someone to help me navigate new computer programs and apps, this one I figured out how to use by myself which gets it 5 stars for being easy and straight forward. I mainly use it for depositing checks, tranfering funds through quick pay, paying bills and checking account balance. As far as rating any other features, I really cant say...
• Introducing Zelle(SM). The new easy way to send and receive money between almost any U.S. bank. Now in the Chase Mobile® app. Chase QuickPay® is better together with Zelle(SM)
• New credit card view makes it easier to manage your account and monitor your activity
• Explore checking and savings account options. Compare accounts and discover resources to help you manage your everyday banking needs
• Explore home equity line of credit tools and options, and apply right from your phone
Tap and pay with your phone, get instant notifications, and lock your cards.