I love depositing checks from my phone. I rarely need to go to the bank other than withdrawing money which just requires the ATM. Depositing checks for large dollar amounts requires using the ATM too, but that doesn't happen often. I changed my rating, because with the latest update, the flash on my phone flashes on and off every time I get to the step of taking a picture of the back of the check when making a deposit, making it very difficult to get a clear or even readable picture. I never had this problem before the latest update, and don't have the problem with any other apps. I even uninstalled and reinstalled the app, but it still has this issue. Other than that it's a great app.
Thanx for a flawless and oh sooooo convenient app!!!! It is very much depended on by myself and my family. It has never failed me, whether it be depositing a check via my phones camera (remote) or using other online methods to purchase or pay bills......or simply to check my balances. And they are always up to date. I love the control I have over my finances. Securely. I would be totally lost without this app. Thank you thank you thank you!!!!!! :) Samsung Galaxy S5 using net 10
I absolutely LOVE CHASE BANK!! They've helped me in more ways than just being my bank. Anytime I call them w/an issue, I can count on them 2 help n get my issues fixed right away, like within same day, even within same hour!! The app is absolutely perfect!! Has all the tools I need to get my banking done & in a very timely manner!! Thank you CHASE!! KEEP UP THE GREAT WORK!!
Several times having deposited checks that were accepted, the money has been debited out of the account. Most recently one of these which was accepted and then debited, was taken into the branch to deposit. The following day the money was debited again stating it was a duplicate check. After over an hour with various Supervisors on the phone, your response was "sorry there is nothing that can be done on our end" and we have to contact our customer to cancel the check and reissue it! Great response, thanks for nothing Chase.
Overall, the app functions well. I have 5 Chase accounts, not including credit cards, and can handle almost all concerns through the app. Depositing checks has been an issue on my Pixel XL, because it cycles the flash repeatedly while trying to capture the check image. You have to nail the timing or take the picture multiple times thanks to this issue.
It's the best banking app I've used! The interface layout and security features are excellent! The only thing that Im having issues lately is with the fingerprint sign on. Although I've uninstalled reinstalled. It doesn't work good. All my other 4 apps I use fp sign on with work just fine. I hope you guys look into this issue.
• Request a new Chase credit or debit card if it was damaged or got lost.
• Stop payment on a check right from your phone.
• Change the due date for your Chase credit card payment.
• Manage your profile right from the app settings.
• Let us know when you travel to prevent blocks on your Chase cards, right from the app settings.
• See tax documents for your Chase deposit accounts and year-end statements for your Chase credit cards.