Review from Jazsha Bolante
Excellent & Convenient I've stopped making trips to the bank. The BEST and most essential app out there esp if you're always on the go! Easy to use
Dropping this down to 1 stars now because it's been over 3 weeks since I reported the fingerprint doesn't load with Android O, or any other means of logging in. The app still says loading & gets stuck. Still have to use the web. Unacceptable for a company like Chase. I'd give it 0 stars for the lack of updates fixing these issues if I could. 9/18 update... Still worried about changing the design instead of fixing current issues. Still broken.
Thanks for the update. Your app still sucks. Hire some third graders to help you out. Congrats Chase. You've taken a mediocre app. And ade it unusable. Last update won't allow it to load and open. I realize the 12 year old who writes your programming has to be in bed early, but he could just copy lines from Capital one. They got it right.
Connection speed is unstable in this app. Sometimes loads ok but in most cases it is slow loading or simply is unable to load, so we need to shut and reenter pwd. It looks like there are connection problems with servers. By the way, add new features, watch your competitors' apps.
I think in a way it's unbelievable how terrible the camera function in this app operates. I've had a note 4, note 7, and an iPhone 7 all use this app. The iPhone is by far the best. But as a side note. The phones camera work great when not using the chase camera function. Time and time again I get blurry pictures. It's frustrating and certainly needs to be addressed, currently using note 4 but can certainly attest to all 3 phone models listed above. The chase camera function needs serious work...
It's really annoying how it gives a preview of recent transactions, then says click to view more. Then it shows nothing and says no recent transactions. Doesn't make sense, it should show a list without me having to filter it.
Every time I go to use the check deposit feature, when I try to take a picture of the check I get a notification that Chase has stopped working. To make it worse, every time I try to report it, my report attempt is preempted by requiring me to log in again, so I can never actually report the problem at all. Beyond frustrating. For the record the one star is so that this review hopefully gets looked at. O/w I have no problems with the app. Very useful.
• Eligible customers can now earn rewards with Refer a Friend
• Redesigned look and user experience for Bill Pay