chatnels is a modern switchboard for chat messaging, with an auto-attendant chatbot to help answer common questions and route chat conversations. Similar to a telephone switchboard, chatnels can enable a chat service with any number of chat lines. Incoming chats to a chat line may be answered by the auto-attendant chatbot and/or line group member users. Chats may be transferred between line group users and chat lines. Additional participants including utility chatbots may be conferenced into an active chat conversation.
chatnels for Android extends the chatnels features to Android devices and provides push notification for events and chat messages. Key features for the chatnels app include:
- Manage channels and line members
- Access channel bulletin board and post updates
- Configure Auto-Attendant for common questions and answers
- Access chat conversations and manage chat conversation flows