chatnels is a modern switchboard platform for chat messaging. It provides a new way for customers to connect with businesses using chat lines. The auto-attendant bot supporting each line helps customers with quick answers to common questions, and makes it easy for customer service agents to route chat conversations to deliver faster and more efficient customer support.
chatnels for Android extends the chatnels features to Android devices and provides push notification for events and chat messages. Key features for the chatnels app include:
- Manage channels and line members
- Access channel wall and post wall updates
- Configure Auto-Attendant for common questions and answers
- Access chat conversations and manage chat conversation flows