Chatway Live Chat

Chatway

About this app

Our live chat software enables you to create and foster unique customer experiences by adding a live chat option to your website.

Connect with your customers, no matter where you are with a simple and easy-to-use website live chat software that boosts customer satisfaction, loyalty and business sales.

Empower your business, improve customer interactions and build lasting relationships through instant and efficient real-time communication, all from the convenience of a mobile device.

Take advantage of the flexibility that the mobile app offers, equipped with robust features that make providing exceptional support seamless. Never miss an opportunity to impress customers with quick responses and faster resolutions.

📲🚀 Features you’ll love:

View customer details and device information
See resolved and unresolved chats at a glance
Search filter to narrow down chats easily
File-sharing within chat
Add custom tags for specific issues (technical, sales, marketing etc)


🎉🔥What you can do with Chatway:

* Resolve customer issues faster👩‍🔧🧑‍💻
Faster responses, quicker resolutions, and happier customers.
Improve customer satisfaction and brand loyalty by offering superb support with live chat when it's needed the most.

* Offer instant support💬🥇
Real-time & prompt responses. No waiting around.
Create a positive experience for your customers by offering immediate assistance. Reduce customer frustration and address issues efficiently.

* Collaborate with multiple agents easily👫🔗
Assign chats to fellow agents for expert assistance, ensuring a smooth customer experience. Supervisors can monitor ongoing chats, provide guidance, and step in when necessary.


* Get insights on customer interactions📇🔍
Expert analytics for your live chat app. Gain in-depth visibility into customer interactions, including response times, customer satisfaction, and much more.

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Visit https://chatway.app/ to learn more about how you can improve customer communication with live chat on your website.

Ratings and reviews

Chatway has been a fantastic addition to our website. The helpdesk feature is especially useful — it makes it easy to manage conversations and support our customers efficiently. The interface is clean, fast, and very user-friendly. Setup took only a few minutes, and everything works smoothly. Highly recommended for anyone looking for a reliable, lightweight, and effective live chat + helpdesk solution. Excellent job by the team!

Best customer support service provider plugin for wordpress users. No need any other plugins if you have this. Because not only from wordpress but also from mobile you can handle your customers. So 5/5 stars

Amazing App! I wish they could find a solution for the notifications, I did everything to make it deliver notifications, but unfortunately it is still not sending all of them. I think it is a problem on my phone, although I disabled battery optimization, allowed background processing, and disabled pause app when unused, it is still not delivering all the notifications. I hope devs can find a solution for this.

What’s new

- Added a new mobile setting that lets low-traffic users receive live visitor notifications with a shorter delay
- Minor interface adjustments to enhance user experience