I think you should be able to pick up mobile orders in the drive thru. I'm not sure why it's not allowed. It would be much more convenient. I just picked up my order, in the rain, through the drive thru, and was told that that isn't their normal practice and that it won't happen in the future. Not sure why something designed to make it easier has me getting out of my car in the rain when I could stay warm and dry in the drive thru line? Feedback response would be appreciated.
Great app but I was missing food from my order :( I usually check your order but I only had a short break from work. When I got back and opened my bag, It wasn't complete and my drink order was wrong too. Couldn't leave work again to get it fixed. Make sure order is correct before leaving the resteraunt!
First time using this app and it went pretty smooth. I walked in to the pick up counter and waited a couple of mins, then my food came out! No questions asked...walked out and I was on my way. Btw, wow! I just had your bacon, egg, and cheese breakfast sandwich and I am blown away! It's the best I've ever had! Thanks for using Smucker's jelly, you can tell the quality in your food!
Good rewards but it takes a lifetime to earn them! Pretty ridiculous really. Geez I was here the other day and had small wedge to fill on the progress circle, I thought for sure that would do it...NOT. Dang still another sixteenth on an inch to fill..really? Not worth my effort.
The app is very convenient, however, it seems to take longer than if I were to just walk in and place an order. Two times in a row I sat waiting for an order when people walked right in and got theirs. Not sure it's worth the hassle. It's fun to use, but I'm not impressed.
Menu items that are only available before or after 10:30AM should be restricted from adding to bag before or after that time, depending on the item. The employees aren't happy when I turn up to collect an order with an item they wouldn't have allowed me to order in person.
- A new on boarding experience that gives new users tips along their first few app experiences.
- A revamped home screen card to make ordering and treats quicker to access.
- A new preference center for push notifications. Access through your profile.
- Lots of small enhancements to improve stability and connectivity.
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