Should have a way to edit/cancel order right away. For example, if you meant to place an order for an hour later, but miss the time to pick up you should be able to fix that in the first couple minutes of placing the order. That or a the details of the order should be as visible before confirming as they are after. The time to pick up is huge after you confirm order, but barely visible before hand.
I effing HATE this new app! Limiting you to three customizations and removing "special instructions" has infuriated me. I have stuck by this damned company after they poisoned half the East coast and defended them. So, this is how they repay loyal customers? Chipotle cannot afford to alienate anybody, yet alone their most diehard patrons.
This app was much better when I could type in customizations for the rice. I HATE cilantro and now have to call every time I order to make sure it gets taken off my food. Why do you want your food to taste like soap for people like me? YUCK
This app does not notify Chipotle about when the order needs to be prepared. I was disappointed to reach Redmond way Chipotle to know that the staff did not know about my online order and I had to wait to pickup my order.
I actually really like this all, but recently it has stopped recognizing the credit card that I have stored in payment methods. When I place an order, it says pay in store and when I go the change payment method my card is not an option. When I go to My Cards, my card is there. I have tried removing and re-adding the card. I have tried uninstalling and reinstalling the app. I use a Google Nexus 5x on Android 7.1.1
Formerly loved this app, I used it quite often. Taking away the ability to add a note to your order has made the app useless to me. I can't imagine a company with such an image problem of late can afford to make frivolous policy changes that alienates their few remaining customers.
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