Real easy and cool Read about the self registration feature and decided to just register my card. The process was real easy and smooth. I was always hesitant to do this as before you were required to go through a customer service representative and boy that is a real tedious process. This has now made it really easy and simple for anyone to try and do on their own. Kudos CIBC. A good job done
Worst App Ever Does not even work. You get all the way to the end of the setup to find an error message and to contact support. Waist of time. It's sad to see other banks have a working app and yet this one does not. Can't wait until Google Pay comes to Canada.
Debit card Instead of your customers complaining about the lack of debit card functionality in their reviews and responding with the same scripted "stay tuned" response. Why not tell your customers if it's at all possible with this app, or would it need to be merged into the banking app as the other major banks. Just simply state if it's a limitation of the sure-tap technology.
This app really sucks!!! Why can't you make this app compatible with all Android phones? Doesn't work with my new LG V20. Even Scotiabank has now made its Mobile Wallet compatible with all Android phones. RBC is also compatible with all Android phones. CIBC supports Apple Pay and Samsung Pay, yet their own app is way out of date and doesn't even support debit cards. Please update your app to work with ALL Android phones and add debit card functionality. You have a terrific banking app, but your mobile payment app totally sucks!!!
Not working I am using Samsung S7 Edge. I called numerous times (5 times) to be exact and nothing happened the upload my visa card to the app. It is so frustrating.
Terrible customer service! Forgot my passcord then the app got it block which is good. I have contacted CIBC agents for help twice. Each time I got one promise to have someone to get back to me with 48 hours. Nothing happened!
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