I think it's ridiculous that you can add past rewards. They only give a you a 5 minute window to add purchase. HUGE flaw. For other rewards they allow you to add with a receipt, the recepit has a transaction code. Get with the times cinemark.
I loved this app until today! It keeps telling me that my network isn't working and it's offline and to try again but everything works on my phone except for this app! I updated it to see if it would help but nothing! I am so disappointed!
App has just sucked lately. Third movie that it said error when I turned off cinemode at the end of the movie. Won't let me refill my card in app and only works to actually process purchases half the time. Used to be one of my favorite tools and now it's crap.
I get an "unexpected error" when trying to load the home page. I have a Galaxy S7 Edge, not sure if it's compatible with the Edge. I have not been able to use it at all
The only thing I can seem to get to work is cinamode. I don't purchase tickets on the app, and can't pull it up when I get to the window. They tell me I can upload my ticket purchase later in the app, but there is no way to do that. Make that possible and I'll give a better rating.
1. The app will NOT save my payment information, meaning I have to enter my credit card every time I buy tickets. Being a frequent user, this has gotten to be extremely tiresome. (This is also true of the website, and when I attempted to contact customer service about the problem, they gave me instructions for how to save the card, which didn't help me at all because the function simply does not work.) 2. There is no way to open up the cart directly when buying tickets. In the case of reserve seating, this means the only way to delete tickets for one show is to select them for a different show to be able to go to the cart and delete the initial selection there.
We’re making the Cinemark Theatres app better with the following updates:
• Enhancements to the showtime views and purchase process.
• Bug fixes.