A+ concept/D- execution Love the app for the basics. Since I go to Cinemark so much it helps to distinguish different types of showings better than other movie apps. Biggest complaint is the lack of good rewards. There should be no service fee if you use their own app as well. The incentive to use this are few are far between.
Good app _ bad marketing strategy The app is good. It gives you all the info you need about the movie, but what is the point on charging a fee if you don't use a gift card? I could buy the gift card, but now that "I have too" just to avoid te fee,I won't do it. I'll buy my tickets at the ticket office.... Very bad marketing strategy
Great job getting me to load the app but poor execution Like a lot of others, I got the app in order to buy tickets. Finding that there is a fee for me to do the work of one of your employees was a disappointment. Yes, I learned that by using an e-gift card I can avoid the fee. That's great until you learn that it takes several hours for that transaction to occur. By the time everything went through, we missed one showing and the next one was sold out. Then there is the "rewards" program. It's not a reward. It's an enticement to go on a day when I can't go.
Good app, useless for its main perk. The main idea of a theather app is to buy tickets online. Well not so much when they charge you a fee for saving them on staffing...
Good app/crappy rewards The app is great, like 5 star great, but because of the expiration time frame of the earned rewards it dropped to 4 star. Also I am seeing people saying how movie is done when credits START to roll. These people're wrong; the movie is technically finished when credits end. If you don't care for credits go out for dinner or go home, then turn off app. This has worked for me in the past, but the expiration of the rewards just killed using it for that.
Nearly worthless I've tired for two years and three different cell phones to get this app to work. Last week it finally worked on my new phone. Trouble is, about 30 minutes after the movie, while eating in the food court, I remembered to turn Cinemode off and it tells me I get no reward because I turned off during the movie. Today I tried it again and it actually worked! My excitement was squashed when I realized the reward was only good for eight days. Hey Cinemark- most of us work for a living.
- Bug fixes
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