Yes ... I know my device is rooted No ... you don't have to remind me every time this app starts that my device is vulnerable. Who decided to add that silly 'feature'? Also, needs a PIN login option like other bank apps ... typing in a password every time is tedious.
Won't let me login When I try to login I always get the message "sorry. Something went wrong and we're unable to complete your request right now". I do not have a screen overlay or anything installed on my phone that should affect this app. My login details work on a PC web browser.
Can't login due to error at the moment. Right... An atrocious app by Australian bank standards. Understandable, Citibank is concerned about loosing money to fraud, but it is so bloody annoying to have to generate an OTP to do absolutely anything. I need to type my whole password every time I want to login? Why not use a PIN or fingerprint like every other respectable bank? Why can't I see my account numbers and BSB on the main account page? Why are menus so slow to navigate.
Terrible app. Just copy netbank Australia Open the app one day and you're logged out of the balance available feature. App does not log in, no error message. Very poor design.
Lacking features How can Citibank have such a poor app? I cannot use it to find the balance owing on my credit card as per the last statement in order to pay this balance. Stupid.
Rubbish - just like their website Still rubbish, now accusing me of having a "malware problem"! Actually slower than waiting for an SMS security code. Really poor UI, slow, text fields often illegible, missing functionality. Just fix your website and stop wasting time on rubbish apps.
Thank you for your feedback, we have listened and added more functions to the app.
Here are some of the features you can look forward to:
Fixed Payment Option:
• Purchases – Ability to convert your unbilled purchases of $500 or more into fixed monthly instalments at a lower interest rate for a select term (eligibility criteria and T&Cs apply).
We are working to improve the experience further and have more updates in the pipeline so please leave your feedback as we are listening.
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