Citibank RU

Joint Stock Company Commercial Bank Citibank

About this app

Opportunities Brought to You by the Citi Mobile® App

- Login with Touch ID/Face ID or password
- Password recovery
- Transaction authentication with Citi Mobile® Token or one-time password
- Card activation and PIN set up
- Keep track of card transactions, view account statements and transaction confirmation documents
- Personal information (addresses, e-mail, phone number) update
- Register document submissions (for the purposes of passport details update, submission of documents to Currency Control, closing all accounts (except your credit card account))
- Submit your Form W-8BEN online

Payments and transfers
- Transfers using a phone number through Instant Payment Service*.Transfer money using a phone number through Instant Payment Service in an instant.
- Account-to-account transfers
- Transfers between own accounts
- An online request to withdraw the money from your brokerage account
*The specifics of and the risks inherent in such form of payment are described in the agreement with the Customer and need to be understood by the Customer.

Loan and credit card information
- View transaction history and the minimum payment amount
- View credit card and loan statements
- Transfer funds to your credit card from your account
- Prepay your loan and/or credit card debt
______________________________________

If the app is unstable, follow these tips:
• Clear app data and cache in your phone’s Settings and restart the device.
• Reinstall the app (uninstall it and then download and install the latest version).
If the tips do not help, please email us at [e-mail] with a screenshot/video of the error message and the following information: device model, operating system version, login date and time so that we can check and help you accordingly.
If you have questions:
- email us at [e-mail]; or
- call us on [phone] in Moscow, + 7 [phone] in St. Petersburg or 8 [phone] elsewhere in Russia.

Ratings and reviews

in general I find the app quite convenient to use and user-friendly. but there are so many bugs there! right now I cannot enter it - it asks to put login and password, I do it, then pressing "go" button - and the fields are empty again! nothing happens. few hours ago I could access it, made a transfer, got sms about it, but the app stopped working! I was pushed out. irritating!

After update to the new interface option of Touch Id is gone and no settings for that in the menu to enable it, what is the reason for that? UPD: Do we have a chance to have it working again? Nearly one month has passed since issue occured, which should be sufficient for a bug fixing... More than 100 days passed, any chance to get ot done? What standard you are referring to, it worked ok before november update, application as such has no option to use fingerprint, please stop cheating an fix it!

I updated the application, but can't login: "your login attempt was not successful. Try again or tap on forgot. (msg 15508)"... What is this? I have already done 50 attempts, but all of them are unsuccessful... Password and other details are correct, I'm sure for 100%. Finally, I managed to solve the issue myself next day. After going through all possible solutions, there was only one thing left - to try to change the password. And, it worked out. Hope in the future everything will be OK!

What's new

We have fixed some bugs in this version.
If the app is unstable, please reinstall it. Need help? Mail us at [e-mail] — we are there for you.