4.5
448 reviews
50K+
Downloads
Content rating
PEGI 3
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About this app

This is so much more than a room booking tool (there are enough of those out there). We’ve created the world’s very first contactless hotel experience, so you can do everything from checking-in to controlling the room lights and media without touching a thing. We're here to help you stay safe, save time and explore the world’s greatest cities (or your giant bed). Appy days.

Features:

– if you’re staying in Amsterdam, Boston, Copenhagen, London, New York, Rotterdam or Seattle, your phone now doubles as your keycard (on selected devices)
– hands-free check-in/out (as long as it’s after 11.00 AM, you’re within 2km of the hotel, and you’ve enabled location sharing)
– manage all your past, current and future bookings
– control your smart TV, room lights, temperature
– app-only perks, like restaurant freebies and bike discounts (go you)
– 24/7 chat with happy, helpful humans
– time-saving transport and local tips
– 'walking distance' filter for nearby hotspots
– digital passport: collect badges wherever you stay with us
Updated on
Aug 9, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info
This app may collect these data types
Personal info, Financial info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.5
448 reviews
Lisa
June 11, 2022
Super cute with modern luxury features such as room controls via the app. I especially love the mood settings and calming music. The bathroom situation is a little too small. Especially when getting out of the shower. Theres not much room to get dressed. The cocktails were a little pricy. I paid $14 for a tiny Margherita but, the balcony was an awesome place to drink sip on it. I would definitely stay here again!
4 people found this review helpful
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citizenM Hotels
June 30, 2022
Thank you for providing your valuable feedback. Please reach out to us in the app at 'share app feedback' if you have other suggestions.
Pamela Clark
May 30, 2022
I love this hotel. the staff is so friendly, upbeat, quirky yet professional. rooms are perfect and ship shape with the best bed ever. the location is superb with immediate access to all forms of public transportation including being right across from the main ferry terminal. The prices are really good! actually they're great! I always feel relaxed and happy when staying at a CitizenM
4 people found this review helpful
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Todd Hanson
June 17, 2022
It's frustrating that I have to install an app and login, after many clicks and a lot of waiting for the app to load and I can finally see what's available from the bar that I am physically sitting at.
2 people found this review helpful
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citizenM Hotels
June 30, 2022
Sorry for this inconvenience. This sounds like an issue for our customer support. If you haven’t already contacted them, you may do so at guestapp@citizenm.com.

What's new

Better, faster, stronger is always our app motto! This week, we bettered ordering from our menu – you can now see the status of your order. If you booked a room for 1, adding another guest is easy. And finally, searching for your room number is a thing of the past – it'll appear on the homepage of our app after check-in, or under your reservation. As usual, we said goodbye to some bugs and made improvements.