citizenM | Booking Hotel Rooms

840 reviews
Content rating
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

“What’s in it for me?” A seamless experience at any citizenM hotel, effortlessly managed through the citizenM app. Book hotels, check-in on your own device, and get an instant hotel room invoice at check-out. This innovative app gives you control of your travels and hotel stays like never before - from a free welcome drink to full room ambiance controls. While the app may not polish your shoes (yet), it handles everything else.

citizenM is where affordable hotels and luxury hotels meet. It’s a hybrid hotel for business and leisure travel, where everything from check-in to check-out happens with ease.

If your preferred travel lifestyle is smooth, simple and stress-free, the citizenM hotel app is your best digital companion. You can go from hotel booking, through arrival, hotel check-in and check-out with nothing but your smartphone in your hand. Everything is hassle-free from start to finish. Unlock a new world of travel with luxury hotel stays at citizenM.

Before your hotel stay:

• Browse and book hotels around the world
Begin your hotel check-in in the app and skip the hotel front desk
• Enjoy a free welcome drink with every app hotel booking
• View your hotel check-in and stay history in one place, even if booked via other channels (like
• Get city tips from locals during your travels

At the hotel:

• Go straight to your hotel room with completed app check-in
• Control your hotel room like Bond supervillain - lights, blinds, temperature
• Stream your own shows and series to the hotel room TV
• Browse food and drink menus

After your hotel stay:

• Check-out easily in app, no need to go to the front desk to check-out
• Download your hotel invoice immediately after check-out
• See all previous citizenM hotel stays
• Earn travel badges from your hotel booking

To get it all, download the citizenM app now and enjoy a whole new world of hotels.
Updated on
Sep 25, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info
This app may collect these data types
Personal info, Financial info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

822 reviews
Jeroen van den Bos
September 22, 2022
This used to be an amazing app until a month ago when clicking on a booking would lead to immediate popup "Something went wrong". I used to do remote check-ins which worked great with scanning passport, creating keys, etc. but now it's completely broken. In the past month I've stayed in the accompanying hotels several times but room control is also broken, as is check-out. This occurs on multiple phones with different versions of Android. It blows the mind that the developers cannot trace this!
7 people found this review helpful
Did you find this helpful?
Holly KJ
August 24, 2023
Absolutely incredible hotel. I stayed with my 8 year old daughter when we visited London to watch Wicked at the Apollo Victoria. The theatre is ACROSS THE ROAD!!! As is Victoria train/tube station. The best location, outstanding room and facilities, the breakfast was the best we've had and the staff are the most friendly hotel staff I've encountered. We will now ALWAYS stay here for future London visits. Wow! Thank you!
Did you find this helpful?
July 4, 2023
Good app but for some reason every 3 days they just delete your account and you have to register again to continue using the app. You keep all your details and stuff after registering again, but it's so damn stupid and there's no reason why it should happen. Their account system doesn't allow you to set a password and you can only login or register with magic links to your email. This bug needs to be fixed as I've registered like 6 times which is annoying. It also takes way too long to load
3 people found this review helpful
Did you find this helpful?

What's new

We are lucky to have smart people fixing dumb bugs, making general improvements, and keeping our app nice and clean. Thank you, smart people, for your latest work on the citizenM app.