Citizens Access

Citizens Bank, N.A.

About this app

Ready to manage your money – anytime, anywhere – from the convenience of your mobile device!

Access Benefits:

- 24/7 secure access to your CD and Savings accounts
- View account summary and statements
- Easily access transaction history
- Transfer money in and out of your account

DISCLOSURES:
© 2026 Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. (NMLS ID# 433960) Member FDIC Equal Housing Lender

Ratings and reviews

I had problems logging in, as others have reported, but finally figured out why: the app does not allow spaces as part of the password. This is a bit odd since the website encouraged me to include spaces in my password. I went to the website and changed my password to not have spaces and was then able to login to the app. Developers: Please update the app to allow spaces in the password if you want better adoption.

DO NOT open an account with this "Bank!!" If you get locked out of your account, they ask several questions, name, last 4 digits of ss#, & couple of other pertinent questions & they STILL say that they "cannot verify you!!!" This "Bank" is the worst. I immediately closed my 2 savings accounts after they told me on Friday that they "couldn't verify" me, and I needed to wait 24-48 hours for a call-back from them!! I waited through the weekend & Mon & I called Tues to get same info!! GO ELSEWHERE

Glitchy. says there is an error with my mortgage that I don't have with them . Finger print unlock won't enable. Wouldn't let me sign up for CD, had to manually call to set it up.

What’s new

Thanks for using Citizens Access! This latest version includes:
• Additional bug fixes and enhancements to improve overall client experience.