Complicated. Also pending transactions dont show up right away so you get to play the guessing game with your money. The bank makes it darn near impossible to have access to your money if you want to deposit checks. The only good thing about this bank is their lack of fees.
UPDATE: mobile deposit total finally reset. then citizens went and "updated" the app again, so now it's not resetting again. plus now the balances aren't updating in the widget any longer. please rehire the technical team that developed this app when it was still charter one. they knew what they were doing. app was fine prior to update. now, the total allowed mobile deposit doesn't reset. so if i deposit $500, two weeks later it tells me i am only allowed to deposit $4500. if i deposit another $1000, the next day (or week) i will only be allowed $3500. so frustrating!
Since, couple of updates, I can't enable the PIN to login. I tried reinstalling the app, but during the initial setup when I try to enable the PIN, it just skips that step and the screen moves to the account homepage.
Great app! 4 stars though because it doesn't support login via fingerprint. That has been around on their apple app for years and it should be an option here as well. Over all great mobile banking experience!
Fine app but they need to really add in finger print scanner support, right now it feels like an ancient app.
Enabling the pin is useless if it requires me to answer security questions, slowing me down and requiring even more input than logging in with the regular password.
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