City of Surprise My Surprise

Granicus LLC

About this app

Is there a pothole on your street? Street light not working? Spot graffiti? Let us know! It’s never been easier to tell us about any city-managed maintenance issues through the My Surprise mobile engagement app! Simply type your concerns or send us a pic of the issue and submit! Join us in making Surprise one of the cleanest, most well-maintained cities in the nation. You can also receive trash pick-up notifications and other city information alerts. Download My Surprise today!

Ratings and reviews

Unless already possible, would be big improvement if the utility billing functionality could be reintegrated in the app to display utility billing options as part of the existing bottom menu, and to provide the user a single sign-on option instead of two--one for the app and the second for the utility billing.

The people on the other side of the app are bad at scheduling. You're better off calling unless you want them to assume your schedule and assign you dates/times you can't meet and then close your ticket before you can confirm.

The app quit working a couple of months ago. I keep uninstalling and reinstalling but it still won't open.

What’s new

Updated UI, bug fixes and performance improvements.