I was very disappointed to realise that all the buttons on the menu apart from check balance aren't working. It would have been good to use my coop bank account rather than having to open another one using my phone number. Why do you charge for checking balance so expensively? More creativity is needed though I loved the interface.
You need to modify this app for customer convenient, who up to date charges fees for checking balances? It ought to display a mini statement once I log in. There needs to be an option for checking credit limits. I thought coop was a great bank in terms of Customer Satisfaction but I am thinking otherwise. Fix these issues
It is shameful that a bank of your calibre can charge such a huge sum for checking account balance. Remember the App uses data bundles and as such your competitors do not charge for checking account balance. Stop the business of replying that the charges are being reviewed. Just say that the bank will waive the charges for checking account balance!! Over to you......
I'm happy you guys improved a great deal keep it up and still work to improve it further... I'm only worried on the balance inquiry charges, just checking my balance Ksh35/- is way too much guys. Otherwise I'm impressed with other services🤗 👍👍👍👍
The app keeps bringing errors, I've even uninstalled and reinstalled to see if my phone was the problem, but it seems it was not. Kindly work to give us a better and more friendly application. It is also pretty expensive as well. It would be good to also check on that.
In these modern times checking balances should be free. Borrow a leaf from safcom, equity, airtel and the rest. Review your rates to stay ahead of the rest. You are too expensive. I'm not Impressed.
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