Review from Himanshu Negi
Pros : 1. Coinsecure is best exchange to trade Bitcoins in India, because having a very low difference in buy & sales prices if compares to others exchanges in India. 2. We can deposit & withdrawal money within 24 hours. 3. Website & app having user friendly interface & easy to trade in Bitcoins. 4. Charging lowest brokerage @0.40%. Cons: 1. Problems may be faced at the time of KYC updation, but with the help of customer care KYC updated with in 24 hours. 2. When you call to customer care, then you have to wait 3-4 minutes to talk with customer care executive, but executives solve your problems & queries properly.
Interface is good but functionality is limited. I have updated my contact but today its vanished. I am not able to see my completed orders as well. Their support need a serious revamp. Adding fund to user account takes amazingly 48 hours whereas using IMPS funds are into their account instantly. Made several calls to support and luckily someone picks but that too not of any help.
I don't know when this app will be updated. It's not really smooth to operate and one would prefer using the website instead of this for better operation, wholly defeating the purpose of having an app. Even the buy sell rates are not updated on time and everything else looks so old to use. I really like your website though but please do something about your app
I like the fee structure compared to other apps, but Login experience is not at all good so that it's tough for me to login for purchase the bitcoins. It's great if you guys same login and authentication process same as zebpay like finger print censor etc for great user experience.
I'm not sure if the design of this app was ever reviewed from a user experience point of view. I provide my email address to login and then enter the code sent to my email. I'm expecting to be now prompted to enter my password, just like the webpage does, but I get this error message - "Missing parameter:Email". Over and over. So very misleading and frustrating.
Rates are good, but thats the only good thong about the app. Can't show current orders, can't show pending prders. Always says connection lost or "circuit breaker open. Calls are falling fast". Its a tough job traditing here. Neither do they provide rate alerts like zebpay. For gods sake do improve with all the 0.4% commission u r getting.
Coinsecure is the best bitcoin trading engine full stop. Zebpay loots people with huge difference between the big and sell price, sometimes even 15k+. So for each trade you pay 15k as their fees. Stay away from zebpay if you want to make any profit. I wish coinsecure improves customer service though
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