Glad I dumbed them 2 years ago. I just saw a new add that Xfinity is doing, is to charge per gigabyte for internet usage. Wrong way to go, cause this was the reason I dumped Verizon to use unlimited on T Moblie. Now Verizon is copy-cat them, to try to get customers back. Never go with Xfinity, since they are charging per gig. This is how they rip people off, and try to upgrade, if you go over, or over charge you, and lie about the usage you use. Right now I go through Charter, which is cheaper, but if they also go that route, I'll be dumping them too. I hope many people read this, so they can go the opposite direction.
Fantastic! Xfinity is a giant corporation that really does provide some of the most advanced services. Simple and to the point, but you can access all you need to manage your account. Just the other day, after they shut off service because we forgot to pay, I made the payment over the app and within 10 seconds my TV and internet went back on! Happy customers over here :)
As a former Comcast supervisor in the advanced products group this app is basically useless for refreshing cable boxes. It has never worked with the X1 system. I've tried the identify cable box....nothing happens, I've tried several attempts to restart a box when it locks up but end up having to get up and unplugging it instead. The same with the system refresh again nothing. The only thing I have accomplished is being able to restart my cable modem from this app. I hate calling Comcast because I always end up with one of their many outsourcers that don't listen to you. Besides the fact you can't understand 98% of what they are saying (nothing against them since I'm not ignorant to other people's race ethnicity etc) because they don't speak English. Therefore if I do call Comcast I have my contacts there to reach out to....2 vps in corporate a few directors even have Brian Roberts info. So I hope someone from Comcast reads this because they have become business unfriendly. I still recall the slogan/motto they used back in 2005 "We are the company to look to first for the communications products and services that connect people to what's important in their lives". That went down the crapper fast
Troubleshooting is a joke. The app doesn't know when there are problems in the area. Before the app lets you call tech support it wants you to go through the usual helpless unplug and wait 60 seconds step. Of course the payment selection works great.
Useless. App just cycles you around to the same couple pages when you are looking for something else. This app, like everything associated with Comcast, is terrible. Where is the mighty Fed to break up the monopoly when you need them?
Works great. Fixed my outage issue without sitting on the phone for an hour trying to listen for the right prompt to enter & then being placed on hold forever. With this app it only took 2mins!
· We’ve updated the payment confirmation screen to include more details.
· New push notifications have been added for Tech ETA to let you know exactly where your tech is.
· Other minor enhancements and bug fixes