89.1K reviews
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About this app

The hassle-free way to manage your Xfinity account anywhere, anytime – with no call needed. It’s easy and fast to access and personalize your WiFi name and password, check for service outages, troubleshoot or refresh your equipment, view and pay your bill, find out your tech’s arrival time, view your channel lineup and update your account whenever and wherever you want.

• Sign up for paperless billing with EcoBill to receive monthly statements to your email inbox instead of your mailbox

Manage Your Account Information
• View your channel lineup
• View and edit your account information, such as your contact phone number, password and email address
• Look up or change your Xfinity ID
• View information about your internet usage
• View your Comcast Digital Voice number

Setup and Troubleshooting:
• View or personalize your WiFi name and password
• Refresh your X1 TV box and troubleshoot your Xfinity devices
• Check the connection status of your devices and get updates on service outages
• Set up your remote to control all of your entertainment

• Check the status, reschedule or cancel your service appointment
• Find out your tech’s estimated time of arrival

Contact Us
• Request a call back from an Xfinity representative
• Find the nearest Comcast Service Center
• Learn more about 'Do Not Sell My Personal Information' options at https://www.xfinity.com/privacy/manage-preference

Explanation of Android Permissions:
INTERNET: Enables My Account to connect over the Internet to our servers
ACCESS_NETWORK_STATE: Enables My Account to detect whether or not your device is connected
WRITE_EXTERNAL_STORAGE: Enables My Account to cache data
WRITE_CALENDAR, READ_CALENDAR: Enables My Account to create calendar events for service appointments
READ_GSERVICES, GET_ACCOUNTS: Enables My Account to use Google Maps and related services
READ_PHONE_STATE: Enables My Account to associate your Comcast login with your device so you don’t have to login each time you open the app
C2D_MESSAGE, RECEIVE, and WAKE_LOCK: Enables My Account to support push notifications
CAMERA, VIBRATE: Enables My Account to support credit card scanning
COARSE_LOCATION (Marshmallow Only), ACCESS_WIFI_STATE, CHANGE_WIFI_STATE: Check WiFi strength, manage connectivity and troubleshoot
Updated on
May 24, 2022

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
No information available
89.1K reviews
Tammy Renee Mc
May 22, 2022
Going on 4 months with internet problems that they cant seem to fix. So they sent me the flex insisting the issue was my Roku device. I received it, installed it, and still have the issue. This whole situation makes me want to look at other options for internet. I am a streamer and pay the higher price for faster better quality, I dont have time for these issues.
227 people found this review helpful
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Taz Devil
June 16, 2022
Like many others the app won't let me sign in anymore. It tells me I'm not a customer. I've called Xfinity to fix this problem but still haven't. I had Comcast for 20 years, went to another company and recently came back. The internet, cable and customer service has gotten terrible compared to before. They say it's better but I don't see it. Thinking about changing and never going back!
49 people found this review helpful
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Calvin Moody
May 14, 2022
The Worst App Ever!!!!! I get to use the app one time after downloading, if I'm lucky! After that "Error" - "Try Again" - "We're sorry, we weren't able to connect." I have to unistall the app and reinstall the app every time I use it. It's ridiculous! Because, It's how I pay my bill, check on my account or can do anything with my account. If I'm not in a position to re-download the app everytime I use it, I can't access it. Unbelievable, Other than the roof over my head, this is my highest bill!
209 people found this review helpful
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What's new

We've made some improvements to the app to give you an even better experience. If you have any suggestions or experience any issues, please share at xfinity.com/report-a-bug. We truly appreciate your feedback.