Troubleshooting moved solely inside each equipment icon. Click on whatever piece of equipment and then on restart device. It will do it's normal self diagnostics. They removed redundant options. All bugs related to me suddenly not being able to control off/on of xfinity wifi hotspot have been fixed. The implementation of Comcast new web page caused issues which have finally been resolved. App is working great again. Thank you!!. Great to be able to control and access all my tv and computer equipment via this app. Also the phone voice controls for triple play. Great app. Great controls for self setup and diagnostics.
Helpful. It has quick diagnostics for our devices and informs us of any outages. But, we were having a problem and it did not provide an immediate way to get tech support. Chat wasn't working and the web address provided only referenced chat and FAQs that did not cover our problem. If a phone number was listed or a way to schedule an appt online, this would be 5 stars.
This app is garbage. I have several accounts with xfinity at different locations and it will only allow me to view one. They have the worst customer service of any company i have ever done business with in my entire life. If i was not under contract i would change companies. I am as soon as my contracts are over.
App works fine but Comcast is literally the worst experience I've ever had when purchasing anything. My internet is CONSTANTLY dropping and they consistently overcharge us. I feel like writing letters via snail mail would help me communicate with greater reliability than Internet with Comcast.
App shows two modems but there is only one. Also it can't change the password or the SSID. Also at another time it tells me that there is an outage for both TV and Internet, but there is none. - - - Update : the phantom modem finally went away, but for the TV it shows a non-existent set top box I do not have. - - Update 2: Internet data usage only shows the current modem usage; the other modem usage disappeared from the total.
Does not give you detailed info. If you want to know the status of a dumb switch (on/off) this app is great. If you want to know anything else, forget it. We have constant pages where I live. Would be great if the app actually worked when the cable has no signal.
· Miscellaneous updates and bug fixes
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