
Michae velli
Forced to use this for the laundromat in my new building, Ive never seen anyone in there, now I know why. I was unable to create an account. Customer service replied within 10 minutes, said they created one for me. I'm now unable to log in. The sms with the one-time password in case of a forgotten pin also never arrives.
Hi Michae, I’m really sorry to hear you’re having trouble logging into your account. If you would like to, you can contact us at contact@airwallet.net or +4578709999 - we’d be happy to assist you in resolving the issue quickly! Kind regards, Ivana & the Airwallet team

Stijn
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Horrible app, landlord forced everyone to use this app. €3 to wash and €3 to dry EVERY time. Also, it keeps saying insufficient balance even though theres always €3 in there that I paid for and cant use. When you want to withdraw the fee is €2(!!!!!) and your pin. If you cant remember your pin you cant reset. DO NOT, NOT(!!!) DOWNLOAD THIS APP UNLESS YOU HAVE NO OTHER CHOICE. JUST ONE BIG HEADACHE ALROUND.
3 people found this review helpful
Hi Stijn 👋 Airwallet provides the payment system, but pricing is determined by the location’s management. If you are using the app, you were informed about the fee when you accepted our Terms & Conditions. If you need help adjusting your wallet settings, feel free to contact us at contact@airwallet.net or +4578709999. - Ivana & the Airwallet team

D E
Just when I thought this app couldn't get any worse. I had £5 in my balance, tried to withdraw it and they took £2 off me for "admin fee". Thieves!!! Then it says I will now get my THREE pounds not FIVE, in 5-10 working days!! Unbelievable!
3 people found this review helpful
Hi there 👋 I’m sorry to hear you're disappointed about the fee. However, by creating an Airwallet account, you agreed to the Terms & Conditions. You can review them at airwallet.net. Refunds usually take 5–10 business days to appear, depending on bank processing times, weekends, and holidays. Kind regards, Ivana and the Airwallet team