100+
Downloads
Content rating
Everyone
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About this app

KIX Field Agent enables you to process tickets assigned to you in your KIX Service Management System, also while being offline. Information linked with the ticket, such as assets/config items, knowledge base articles or case history of the ticket are available for offline use.

- risk assumption
- decline/accept tickets for processing
- checklist use
- take notes with photos
- automatic time accounting
- task closure/finalization
- work reports for your customers and internal use
- view knowledge base articles related to your tickets
- view device/asset information related to your tickets
- view customer/contact information of your ticket
- show and navigate to the customers address by using your navigation app
- send email regarding the ticket from your mobile device
- search in assigned tickets
- notification for ticket reminders
- grouping by priority
- schedule planning and reminder time

Requires KIX in version 18. Backend API must be HTTPS-reachable on port 443 from your mobile device, e.g. https://yourkix-api.kix.cloud). Access via proxy is currently not possible.
Updated on
Dec 16, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection

What’s new

- MFA-OTP login
- Compression/scaling of image attachments
- Indirect CMDB search / QR code behavior controllable
- Display of affected services and SLA specifications
- "Other tickets" view saves selected team

App support

Phone number
+4937127095629
About the developer
KIX Service Software GmbH
rd@kixdesk.com
Schönherrstr. 8 09113 Chemnitz Germany
+49 176 66680681