KIX Field Agent enables you to process tickets assigned to you in your KIX Service Management System, also while being offline. Information linked with the ticket, such as assets/config items, knowledge base articles or case history of the ticket are available for offline use.
- risk assumption
- decline/accept tickets for processing
- checklist use
- take notes with photos
- automatic time accounting
- task closure/finalization
- work reports for your customers and internal use
- view knowledge base articles related to your tickets
- view device/asset information related to your tickets
- view customer/contact information of your ticket
- show and navigate to the customers address by using your navigation app
- send email regarding the ticket from your mobile device
- search in assigned tickets
- notification for ticket reminders
- grouping by priority
- schedule planning and reminder time
Requires KIX in version 18. Backend API must be HTTPS-reachable on port 443 from your mobile device, e.g. https://yourkix-api.kix.cloud). Access via proxy is currently not possible.