KIX Field Agent

50+
Downloads
Content rating
Everyone
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About this app

KIX Field Agent enables you to process tickets assigned to you in your KIX Service Management System, also while being offline. Information linked with the ticket, such as assets/config items, knowledge base articles or case history of the ticket are available for offline use.

- risk assumption
- decline/accept tickets for processing
- checklist use
- take notes with photos
- automatic time accounting
- task closure/finalization
- work reports for your customers and internal use
- view knowledge base articles related to your tickets
- view device/asset information related to your tickets
- view customer/contact information of your ticket
- show and navigate to the customers address by using your navigation app
- send email regarding the ticket from your mobile device
- search in assigned tickets
- notification for ticket reminders
- grouping by priority
- schedule planning and reminder time

Requires KIX in version 18. Backend API must be HTTPS-reachable on port 443 from your mobile device, e.g. https://yourkix-api.kix.cloud). Access via proxy is currently not possible.
Updated on
Mar 22, 2022

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
No information available

What's new

- access device data base by QR code
- Geo position reporting
- use KIX-URL with alternative ports
- update to Flutter 2.8