The whole reason why I downloaded the app was to be able to send in meter readings quick and easy, but if you have an older meter it is NOT! Customers must manually enter the meter numbers instead of uploading a picture of the meter which ConEd allows one to do by email. Just allow customers the ability to upload a photo directly from the app. Not that hard folks...
48 people found this review helpful
Straight forward and simple to use. When paying with a bank account though, for some reason, after a day the app appears with a balance still due until it actually clears from your bank account. This is despite a confirmation E-mail having been sent for payment. This is misleading and I am aware it can take a few days to clear from my bank account, but the app should not show a balance due if a payment was made. Double paying is not fun. This is the only reason why im giving 4 stars.
64 people found this review helpful
No nonsense, straightforward UI makes taking care of bills very easy. Plus I like the ease of tracking the usage in the household and I love the fact that they give you notifications about any outages and how factors can affect your usage. I prefer using the app over taking care of things the old-fashioned way. Keep up the great work !! 👍🏻
57 people found this review helpful