Our new App is designed to provide you with greater information about the work we are doing on your and how that is affecting your property. We appreciate that in their busy daily lives, our clients do not always have the opportunity to talk to our staff during our normal business hours. Therefore, our vision is that our new APP will make it easier for you to interact with the team factoring your property, at a time that suits you from the comfort of your own home or even on the go.
All that you will ever need to log on to the APP will be your Account Number and URN with our firm which, can be found in the top centre section of your quarterly account for common charges.
We have made this intuitive facility easy to navigate. On logging on to your account, you will land on your “Home Page”.
The “Home Page” will detail your property address and account number with our firm. It will also detail the current balance in your common charges account and enable you to make a payment to your account, using your Debit or Credit Card.
If you have not already done so, we would love you to meet the team involved in the day to day Factoring of your property. Therefore, all of the contact details, including photographs, of our personnel dealing with your property can also be found on the Development Info tab. Clicking on the email addresses of any of the staff members should enable you to send them an email, photograph or electronic document about your property.
Clicking on the “View Statements” tab will take you to your “Statement of Account Page”. On this page, you will be able to view your recent account activity and if desired, make a payment to your account using your Debit of Credit Card.
In the “Statement of Account Page” there is a new facility designed to provide our clients with greater information about the repair and maintenance works being carried out at their property.
You will be able to view, download and print a copy of your most recent account for common charges.
If there is a defect affecting your property, why not photograph it with your smartphone and email it to our team, through the App? We are on standby and ready to help.
We listen to our clients and realise that our business has to continually evolve to match their ever changing needs. We hope you enjoy using “My H&P” and if there are any other new facilities that you would like to see appear on our smartphone App, please get in touch with our team and let us have your feedback.