Sound keeps cutting out and customer support is nonexistent... Do not buy their products !!
We received both pairs this morning. How do I go about getting a replacement for the blue pair I ordered? The purple is just fine, but the blue only has sound in the left piece. I have seen the reviews here on the app page and worry that I’ve made a mistake in backing these earbud sets
What is the purpose of this app? You don't need it to pair the device, you don't need it to play music. When are you going to add the ability to update device firmware so both the app and the devices are usable?! As an initial backer I am holding out hoping that the wrong are corrected. To spend time developing another model, Nano, when the initial backers are still awaiting delivery was a waste and a huge slap in the face.
Received my crazybaby mars more than two years ago (backer through Kickstarter). I complained about the ridiculus (and loud) on/off sounds of the speaker and got an answer that they would consider changing that. Others complained, too. We barely ever use that speaker because of those really annoying sounds and it's just a pretty dust-collector (at least with USB charging-ports). I just checked, and the app still doesn't provide that feature, there haven't been any firmware updates yet, too. They managed to throw out some new products (with very bad reviews, as far as I can see) but they haven't finished their first product yet. Have lost hope now and won't recommend buying anything from that company. They had potential, but they ruined it.
Update Jan 18. Still not supported in Oz, no resonse from support and the app is junk - they don't even support it enough to allow you to comment! Sound quality is still excellent but the rest of the hardware & software leave a LOT to be desired. Spend your money somewhere else. Not supported in Australia. It's not very helpful to find out AFTER you receive your product. No response from support, either! BT dropouts are seriously annoying :(The actual sound is pretty good but almost impossible to use. Don't buy v1
1.add Air by crazybaby ᴺᴬᴺᴼ support