Atleast now our authorities are working for the citizens. My complaint has got attention. But in closure remarks it has shown "No information on exact location of incident". The incident did not happened at home 🤔 There are fields to mention PNR, coach and berth numbers. What exact location is needed? The complaint box has got 256 max char limit and one cannot explain about complaint exactly in that Exact 256 char box 😙
Use less app, just to show up to people. No actions taken, I given complaints many number of times. India railway useless, no maintains, even in Junction, state capitals, railway zones also same sinario. Don't travel in sleeper or second class no use, no maintenance, no response.
Designed in such away that nobody can raise a complainy Its nice initiative by railway. But app is worst. Can't even raise complaint from the moving train. I tried almost 2 hrs to raise a complaint. It hangs very frequently on tapping on fetch train details.
Complaints missing I raised 2 complaints fron the app and both the reference numbers are not recognized by the same app. This shows the Indian Railways is keen in not receiving any complaints as they don't want to support the passengers.
Wonderful app and service start my railway ministry. I am really thankful for your act. This is good step of government against corruption. Govt should start same service in each organisation. Plz complaint against each n every problem, you will get definate solution. Once again thanx to COMS.
Very Good initiative👍.My train was more than 3hrs late. I tried to cancel the ticket at reservation counter but it showed unable to process. After arguing with clerk he agreed to put his stamp and sign in the cancellation form. I raised the complain along with image of cancellation form. It got resolved in a day! The clerk called me and I got my refund.👌
U will know current status of parcel,calculate approx fare, trains at station