Critizr Pro

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Critizr permet aux entreprises de mesurer la satisfaction client et d'optimiser l'expérience client.

Grâce à l'application Critizr Pro, devenez Customer Centric et disposez, dans une application gratuite, de l'ensemble des fonctionnalités clés pour entrer dans la démarche d'écoute client.

- Messagerie
Notification instantanée à l’arrivée de nouveaux avis clients
Consultation des avis de vos clients
Réponse simplifiée et adaptée à la typologie de demandes (problème / compliment / question / suggestion) ou du type de clients (promoteur / détracteur)

- Statistiques
Analyse en temps réel des performances de vos indicateurs de satisfaction client (NPS, note de relation client, note de satisfaction client …)

Si c’est bien l’amélioration de l’expérience et de la satisfaction client qui est visée, en renforçant l’écoute de leurs clients via Critizr, les plus grandes enseignes en Europe comme Carrefour, Crédit Mutuel, Havas Voyages, Nocibé, Galeries Lafayette ou Flunch, observent des bénéfices en termes de relation client, d’e-réputation, de ciblage marketing et de management.

Mehdi Abdelkader, Directeur du Carrefour Market de Lille, témoigne : " Si certains clients se plaignent de l’absence d’un produit en rayon, je suis le premier au courant. Je le vois sur mon smartphone et je peux directement faire le nécessaire pour les satisfaire. C’est simple et très utile. "

Olivier Descamps, PDG de Flunch : " Critizr nous a permis de connecter nos équipes avec nos clients, d'engager un réel dialogue constructif. Les clients sont plus confiants envers notre enseigne car ce sont nos directeurs de restaurants qui leur répondent directement depuis l'interface Critizr. "
Critizr allows companies to measure customer satisfaction and optimize the customer experience.

With the application Critizr Pro, become Customer Centric and have, in a free application, all the key features to enter the customer listening process.

- Messaging
Instant notification upon arrival of new customer reviews
Consulting the opinions of your customers
Simplified answer adapted to the typology of requests (problem / compliment / question / suggestion) or the type of clients (promoter / critic)

- Statistics
Real-time analysis of the performance of your customer satisfaction indicators (NPS, customer relationship score, customer satisfaction score ...)

If it is the improvement of the experience and customer satisfaction that is aimed at, by strengthening the listening of their customers via Critizr, the biggest names in Europe like Carrefour, Crédit Mutuel, Havas Voyages, Nocibé, Galleries Lafayette or Flunch, see benefits in terms of customer relationship, e-reputation, marketing targeting and management.

Mehdi Abdelkader, Director of Carrefour Market in Lille, testifies: "If some customers complain about the lack of a product on the shelves, I am the first to know, I see it on my smartphone and I can directly do the necessary to It's simple and very useful. "

Olivier Descamps, CEO of Flunch: "Critizr has allowed us to connect our teams with our customers, engage in a real constructive dialogue, customers are more confident about our brand because they are our restaurant managers who answer directly to them from Critizr interface. "
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What's New

- Correction de bugs et amélioration des performances
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Additional Information

Updated
May 14, 2018
Size
8.2M
Installs
1,000+
Current Version
2.2.2
Requires Android
4.0 and up
Content Rating
Everyone
Permissions
Offered By
Critizr
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