You had an amazing app that had the best user interface out there. Easy to use, easy to figure out, auto everything. The app icon was easy to find and I could get my gas and go. You just went and ruined it with this new "update". Someone needs to be held accountable. Go look at how fast your active users are dropping off. Seriously which report shows the number of Smart Pay transactions happening right now. It's going down right? You need to flip that switch and go back to the other version. Please.
Smartpay 3.0 is brilliant! New clubs are a great idea and everything is on one screen. More opportunities to save, also didn't lose any rewards so not sure what other reviews are saying. Also you pay from the main screen, again..not sure how it takes any longer. Besides Cumberland farms is a convenience store chain that sells gas, they're not a gas station chain. 😒
I need to log in 9 or 10 times before it actually does. No errors, just spins then the log in button displays again. I am asked about using a fingerprint, if I say "yes" there is no authorization done so it never works. Layout aside, this is not a stable app. DO NOT UPGRADE TO IT
I just used the old app and then I got a notice to update to the new one. When I updated, it no longer works at all and keeps giving me an error and says I am not online. I rebooted my phone, I checked for software updates for the phone, I even hook my phone up to WiFi and nothing works. If you're going to put out a new version make sure it works first.
Wish I didn't upgrade! Can't sign in or at least it takes 10 - 15 times to do so. Finger print scanner doesn't work and It won't accept my pin. Just keeps telling me to enter it after I entered multiple times. They launched the app too quick. Should have tested it before sending it out to users. FAIL!!!
Hate the new app..it sucks! We are never going to use the new rewards but used to love the old ones. The interface for the new app is slow and laggy. It literally takes forever to log in at the pump. How is that supposed to be convenient? Cumbies is already bz most of the time. Making people wait longer at the pump is not a good move. Wish I had access to the old app. 😭😭😭
We're thrilled to unveil SmartPay 3.0, an innovative & transformed SmartPay. Besides a slick new look, here's what's exciting:
• New Pizza and Breakfast Sandwich Clubs to earn free rewards
• Track Rewards progress and Lifetime savings on home screen
• Enhanced store finder that includes the store offerings and directions
• Biometric sign in option
• Push Notifications & On App Enrollment
As always, SmartPay is FREE to join, Easy to use & continues to be a huge money saver for our customers!