Garbage edit 10/15/16: holy $hit. after reading the other reviews i decided to see the images that i uploaded. i used their website. the documents are literally saved at a resolution of 20 dpi. NOTHING is readable at all. yet all my claims went thru. i will ask my employer to discontinue cyc. and i will encourage them to sue cyc too. i want to give this a negative rating. minus 1000 maybe. who are the morons programming this? to the programmers of this app: FUK U
Update, even worse than I realized The app frequently errors and the phone help is abhorrent. They always very nicely seem incapable of helping or telling you who can and when they can. I end up complaining to my own HR and it magically gets issues resolved within a couple days. UPDATE to my previous review. Their app camera cannot even take photos at high enough resolution to get verified. They won't notify you though, you have to come looking for why you haven't received your money.
App is useless! Spent 30 minutes submitting my claims using this app. Received 20 letters in the mail stating uploaded documentation cannot be received. Called customer service and all pictures are blurry. They have a total file size of 2 megabytes. So when I take three pictures of each my claim they compress this image down to less than 2 megabytes total which is utterly useless. Most cameras these days take 5 - 10 megabytes per picture. Someone needs to tell these people about unlimited file size on Google photos. 😜
App is useless I downloaded this app to make it easier to submit claim documentation. But like others have mentioned, document submission is useless because the uploaded documents are illegible. This is basic functionality! Submitting claim documentation is a pain but at least a competing FSA provider made it easier via their app.
Burry pic upload, USELESS Claims are easy to start, however it won't get processed because the uploaded pictures from gallery or snapping a pic will be blurred. USELESS!
Just keeps get worst What is cms thinking using this company. Sent a claim in 4 times with there app .they claim they never got it but they got everything before and after .they even filed a complaint again me when I told them I was going to file a complaint with cms about this service..even tried to reinstall and no better
Bug Fixes for Upload Documentation Issue