Update, even worse than I realized The app frequently errors and the phone help is abhorrent. They always very nicely seem incapable of helping or telling you who can and when they can. I end up complaining to my own HR and it magically gets issues resolved within a couple days. UPDATE to my previous review. Their app camera cannot even take photos at high enough resolution to get verified. They won't notify you though, you have to come looking for why you haven't received your money.
Garbage App like this should be super stable. Crashed on my first claim ever. And requires me to use a number in my username. Never seen that condition for username before. Idiotic. i want to give this a negative rating. minus 1000 maybe. who are the morons programming this?
App is useless I downloaded this app to make it easier to submit claim documentation. But like others have mentioned, document submission is useless because the uploaded documents are illegible. This is basic functionality! Submitting claim documentation is a pain but at least a competing FSA provider made it easier via their app.
App is useless! Spent 30 minutes submitting my claims using this app. Received 20 letters in the mail stating uploaded documentation cannot be received. Called customer service and all pictures are blurry. They have a total file size of 2 megabytes. So when I take three pictures of each my claim they compress this image down to less than 2 megabytes total which is utterly useless. Most cameras these days take 5 - 10 megabytes per picture. Someone needs to tell these people about unlimited file size on Google photos. 😜
Burry pic upload, USELESS Claims are easy to start, however it won't get processed because the uploaded pictures from gallery or snapping a pic will be blurred. USELESS!
Document submission never works The app is a complete waste of time. Regardless of the fact that the image of the required document is crystal clear on my end, reimbursement is always delayed because the insurer says their copy is illegible after it is submitted through the app.
Bug Fixes for Upload Documentation Issue