Cytracom Mobile

Cytracom

About this app

Bring your business line with you, wherever you are! Cytracom Mobile brings the power of our cloud-based UCaaS communication platform to your Android. Simply log in with your Cytracom account credentials and start connecting.

TAKE CONTROL OF YOUR PHONE CALLS
- Make and receive business calls from your personal device.
- Seamlessly merge, split, and transfer calls to keep your communication efficient - even on the go.

CONNECT FASTER WITH BUSINESS MESSAGING
- Connect with people in their favorite way - through text - all from your business line.
- Collaborate with teammates using Rooms and Direct Messages.

SHARED INBOXES: ONE VOICE. ONE THREAD.
- Now, customers can reach you through a single business line while your team joins forces behind the scenes.
- Collaborate privately with internal messages and mentions.
- Know which internal team members are active, and when they are viewing or responding to a Shared Inbox.
- Priority tags help you prioritize your client conversations.

CHECK VOICEMAIL AT A GLANCE
- Read your voicemails on the go with Voicemail Transcription.
- Listen to voice messages and manage your voice mailbox from anywhere.

New to Cytracom? Cytracom is a UCaaS provider focused on meeting the needs of the small-to-medium business landscape with advanced communication solutions. Check out https://www.cytracom.com/partners/locate-a-partner to find a partner. Looking to partner and sell Cytracom? Check out https://www.cytracom.com/partners/partner-program to get in touch.

Ratings and reviews

Update: constantly drops calls or doesn't connect The app works as far is when I need to make a call or receive calls on mobile versus DeskPhone. However, it constantly logs me about and resets my ringtone option to my phone's sound which is a huge problem. I set a different ringtone in the app so I know it's a work call, not a telemarketing call or personal. Rarely can I view images texted by clients unless I'm on the desktop version. I could say more, but I'm limited to 500 characters.

Poor UI, poor instructions. For example, to adjust how to change your ring sequence between desk phone, web, or mobile phone, you select on Call Strategy. That would be more intuitive if it were called Ring Strategy. It the promts you to select the order in which you would like the three options to ring, e.g. Web, Desk Phone, Mobile. One of the other options is Both Simultaneously" How can you select "BOTH" when you have three options to choose from. This is just one example, there are more...

The app is very easy to use, and looks great! A few bugs I've found: Calls are being flagged improperly ie inbound calls are getting flagged as missed even though I answered them. While on a call, if someone else calls you your phone vibrates which causes a very unpleasant noise for the person on the other end.

What's new

With this release, we fixed an issue where the caller ID would only display the phone number of the incoming call. Now, the caller's name will display if it is available with the carrier or saved in contacts.