B. Smith
- Flag inappropriate
- Show review history
June 2019. Well, it was difficult to link up initially. Called help desk, they squared me away. By about the 4th, 5th time, it became impossible to link up. I agree with others now.... it is terrible. Though others choose more colorful language to describe its POOR usuability. I'll just say it is really disappointing. July 20, 2020. Looks like they have fixed theses issues. I have used the smoker at least 5 times this summer and the software and device have performed flawlessly. Nice Job.
10 people found this review helpful
A Google user
- Flag inappropriate
- Show review history
The app constantly states that my smoker is offline. I can only use my smoker in one of the 3 preset modes since it won't connect. While it's cooking in the preset mode, the app sends notifications (smoker online, add food, etc) so I open the app and my smoker is still "offline" so I can't set time/temperature but if I tap cancel in the app, it turns off the heating element. So which is it? Can I control it through the app or not?!? Wish I would have spent less and bought a smoker with physical controls.
6 people found this review helpful
A Google user
- Flag inappropriate
- Show review history
Read what others have to say. Exactly that. I have wireless cameras, repeaters, etc etc and can't seem to get this app to be stable. Used it twice and after the update it won't work at all, same connectivity issues as everyone else. If you choose one of the manual modes you might (as I do) receive notification that the chips are going and then a notification to press start and add food. You can see the temp and stage in the background of the "OFFLINE" screen.
9 people found this review helpful