Their delivery chain is unreliable. I have a scheduled item delivery, and quite often the delivery guys fail to deliver. I have to call them multiple times. Worse, they deduct wallet balance even if the item is not delivered. Unless you notice it and raise a complaint, they wouldn't revert the balance.
they have their own wallet to trap your money. you have to load your money first before scheduling any order. and they are unable to deliver the milk from last one week, daily they will deduct the money from wallet and on raising the support query they will refund the money to wallet but i am still waiting to get my first milk delivery from them.
Best avoided. They have to their own wallet which basically is a one way trap for your money. Delivery never seems to actually happen.
They mess up your order almost every third day. Their chat option doesn't give notification so even if you leave a message, you have to keep checking your app multiple times through the day to wait for their response. They run these free offers that you need to add to the cart. But on checkout, the items in the free offer disappear and you never end up getting the stuff. Customer support keeps telling you "You never added the stuff to your cart." Faced it thrice. Given up hopes. In short, of my apartment was not using this app, I would have uninstalled it the first week I started using it.
Such a lovely app and concept. Instead of stealing jobs from vendors they redeployed them and given them better management, instead of old token based system. Win win strategy is something I like about them.
Poor customer service, delivery not done and there is no way to reach them, phone numbers don't work and chat services don't respond. Money trap guys.
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