myHelpDesk

Professional 24x7 technical support for your employees.

THE BEST OPTION FOR EMPLOYEES ON THE GO
Provide your employees access to technical support around the clock. Features direct access to our professionally staffed U.S. based help desk who can resolve your technical issues of all kinds. We work around your schedule to resolve issues quickly and correctly the first time.

PROFESSIONAL GRADE OPTIONS
We will support your users in the following ways:
1. Direct dial-in priority access
2. App initiated tickets
3. Live running history updates
4. Email-only communication preference
5. Push notification updates
6. Introducing our unique callback queue option where your users can request a callback time direct to their mobile device at a convenient time for them.
7. Fix-and-notify option for many types of common issues (e.g. "password resets")

CUSTOM WHITE LABELING AVAILABLE
myHelpDesk can be branded as YOUR Help Desk. Our white labeled app options integrate with our 24x7 Help Desk to provide a highly integrated and seamless support experience for YOUR own customers.

Our white label options are included FREE with a service subscription and include the following features:

1. Branded myHelpDesk app with your business logo
2. Your own displayed support email, phone and contact information
3. Branded voice prompt IVR menu for inbound calls
4. White labeled push and email ticket update notifications
5. Branded live-technician answer scripts

REQUIREMENTS
Your organization must be pre-activated with a current support subscription in order to utilize this app. Contact your provider directly or contact us at 1-888-414-8111 Opt. 4 to learn more.

TRY FOR FREE!
Don't have a current support subscription? Don't worry! The myHelpDesk app offers a free demo mode where you can access and utilize the app as if you were a pre-activated organization (limited access applies).
To demo the app:
1. Download app on your device
2. Click on 'Click Here to Demo'
3. Complete registration
Once in the app, you will be able to exercise the app's functionality. For more information regarding support subscriptions, contact us at 1-888-414-8111 Opt. 4 to learn more.

Keywords: help desk, service desk, tech support, mobile help desk, online help desk system, help desk ticketing, IT help desk, IT support desk
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4.9
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What's New

Happy New Year! Bug fixes and performance enhancements.
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Additional Information

Updated
January 1, 2018
Size
6.3M
Installs
500+
Current Version
1.1.12
Requires Android
4.2 and up
Content Rating
Everyone
Permissions
Offered By
Dataprise, Inc.
Developer
9600 Blackwell Road 4th Floor Rockville, MD 20850 USA
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