It isn't the app but the prices. I understand a mark up. But when the delivery service dictates the amount they charge for the items the service becomes a rip off. Example...Burger King Whopper meal costs $9.00 but you get a small fry and a small drink when the meal comes with large sides. So your options are down graded while you the consumer pay more. Door dash also promotes free delivery, but none of the locations participate! Convenience yes, value none. Order a meal that usually costs $25.00 and you pay $55.00 after the fees. GTFOOH!
The people who deliver are fantastic and fast. Unfortunately the restaurants don't seem to give good food. I have gotten food not so great. Don't know if restaurants don't do as good for delivery as they do if you are there in person. I even ordered food from a 5 star restaurant and the food was awful. But the delivery people do a great job. Just wish more restaurants did as good. On another note I like KFC but they charge too much. They charge a high delivery fee AND a service fee.
The service, DoorDash, is amazing! The app was buggy until I uninstalled and reinstalled. Still had a few kinks (when you add Options to an order the keyboard will not collapse down, causing issues occasionally) and you can't Edit an item easily for the same reason. Besides that it's great! Love DoorDash so much and hope that they are around for the long haul:)
Was worried a bug that showed two pending charges would cause me to get overcharge fees. After a very brief talk with customer service my issue was resolved and they gave me 20 off my next order. Have placed several orders only have had one bug, trouble shooting for it was great
Everytime I've ordered from this app something has been wrong with my food, or they just bring me the wrong order, and they try to turn it around and say it's my fault. HA! If your employees could read they would know what I ordered!
I think for all the people who wrote bad reviews, i think you got bad drivers & Bad customer service representatives! Door Dash should be a little careful on who they hire on both ends!!