Ordered from door dash at 11:16pm with an estimated delivery time for 12:28am. The status of my order has not changed from "in progress" at 11:40am, and the store I ordered from closes at 1:00am. This is my first time ordering with doordash, had to cancel my order after I was unable to get a hold of anyone through the call center. I do not recommend this app. Your better off calling the establishment you are ordering from.
I will be deleting this app from my phone immediately. Do not use this!! I was given an hour and a half delivery time because it was a busy day. Ok fine. But it's now been an hour after that, which is TWO AND A HALF HOURS AFTER PLACING MY ORDER and I still have no food. When I talked to a representative, she told me no one was even assigned to pick up my food, which means now when (or if?) I get my food it's bound to be cold. Unbelievable. DO NOT DOWNLOAD THIS APP.
I tried several times in the past and today to order from it. Specially now that they do jack in the box, which is down the street and sad to say that they don't deliver to my address. Even though I live in the city which makes getting around easy. It doesn't let me pick any restaurants. I checked the permissions for the app and nothing. This sucks.
A couple weeks ago I was charged twice for an order. No problem, sent an email to customer service and they refunded a portion of the order. Not the full amount. I assumed they paid the tip to the vendor. Not terribly concerned. Tried to place an order two weeks later... I know I'm connected to the internet but continue to get "You're not connected" messages with a retry button. Clicking on the retry button immediately returns the same message. Would love it if this app worked as expected but clearly doesn't... No longer interested in using something that apparently isn't stable.
After 90 minutes and a missed delivery time, I used chat to speak to customer service. They "couldn't reach" the driver. I easily reached the driver, who said he'd been given the wrong address for the restaurant. I provided this number to customer service, to no avail. 2 hours later, still no food. Terrible experience with unsatisfactory customer service.
One of the most unprofessional companies out there. If you're with your friends or alone at home and ordered from doordash, I honestly advise you to not get your hopes up because I garantee 50% of the time they will not deliver and they will keep you thinking the food is still coming. Terrible service.
DoorDash, the most advanced delivery system on Earth, has a brand new look and bold new set of features. Whether you’re pulling up your favorite place or looking for a new local flavor, our app delivers.